Ivanna Caicedo
Staten Island,USA
Summary
Skilled in overseeing operations within a fast-paced environment, including opening and closing procedures that uphold operational standards. Developed relationships with customers by assisting them in beverage selection based on preferences, enhancing overall customer experience. Ensuring uninterrupted service delivery. Fostering a knowledgeable and efficient team.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Barista Shift Supervisor
Dunkin' Donuts
Staten Island, New York
09.2022 - Current
- Resolved customer complaints in a polite and professional manner.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Provided support during peak hours by running drinks or helping out on the register.
- Encouraged baristas to suggest creative ideas for improving customer experience.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Assisted customers in selecting beverages based on their preferences.
- Maintained a clean and well-stocked work area throughout shifts.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Resolved customer complaints in a timely manner while maintaining a professional attitude at all times.
Bartender
Buon Appetito 2.0
Bayonne, New Jersey
08.2025 - 09.2025
- Provided exceptional customer service to enhance guest experiences.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
Education
Associate of Science - Psychology
College of Staten Island
Staten Island, NY 07.2023 - 09.2025
Certified - Bartending
Famous Bartending School
06.2025 - 07.2025
Skills
- Project management
- Order processing efficiency
- Drink preparation speed
- Product upselling
- Cash handling accuracy
- Cleanliness standards
- Food safety compliance
- Sanitation standards
- Task prioritization
- Multitasking Abilities
Timeline
Bartender
Buon Appetito 2.0
08.2025 - 09.2025
Certified - Bartending
Famous Bartending School
06.2025 - 07.2025
Associate of Science - Psychology
College of Staten Island
07.2023 - 09.2025
Barista Shift Supervisor
Dunkin' Donuts
09.2022 - Current