Ivanna Covarrubias
Conroe,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing strong relationships with customers. Motivated to maintain customer satisfaction and contribute to company success. A nursing pursing student seeking a position in the health system to apply my customer service skills to help assist and grow within the industry.
Overview
8
8
years of professional experience
Work History
Kompass Representative
PL Marketing
01.2017 - Current
- Monitored store traffic and customer engagement to determine display effectiveness.
- Scheduled regular maintenance and repair of displays for longevity.
- Analyzed customer feedback and shopper trends to inform display designs.
- Presented store update suggestions and layouts to management and stakeholders.
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
Sales Associate
Carters Inc
08.2015 - 01.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Managed cash register after end of shift to balance and record accurate transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
Education
Associate of Science - Nursing
Lone Star College System
Conroe, TX12.2025
Skills
- Customer Support
- Spanish Speaking
- Scheduling
- Flexible and Adaptable
- Written and Verbal Communication
- Microsoft Office Knowledge
- Analytical Thinking
- Team Building
- Time Management
Timeline
Kompass Representative
PL Marketing
01.2017 - Current
Sales Associate
Carters Inc
08.2015 - 01.2017
Associate of Science - Nursing
Lone Star College System
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