Shaunacey Cloer
College Station,TX
Summary
Experienced customer service representative with over 3 years of success in fast-paced environments. Demonstrated ability to effectively resolve inquiries, address complaints, and deliver solutions that significantly improve customer satisfaction. Proficient in POS systems, multitasking, and maintaining professionalism even in high-pressure situations. Skilled problem-solver and relationship-builder, dedicated to enhancing customer experiences and making valuable contributions to team success.
Overview
6
6
years of professional experience
Work History
Kompass Representative
PL Marketing
College Station, TX
09.2024 - Current
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Performed routine maintenance tasks such as cleaning shelves and restocking damaged goods.
- Ensured that all products were properly priced and labeled correctly in accordance with company standards.
- Stocked shelves with new or relocated items according to planogram specifications.
- Communicated effectively with store personnel regarding reset progress and timelines.
Data Center Technician
Riot Platforms Inc
Rockdale, TX
08.2022 - 06.2024
- Daily tasks include, installing/uninstalling 30 lbs miners, running cat5 cables, plugging in power cords, installing foam into walls and general upkeep of workspace.
- Trained new employees on all tasks performed daily.
- Kept level headed and worked efficiently in a very fast paced environment.
- Collaborated with cross-functional teams to ensure seamless data center operations.
- Enhanced data center efficiency through teamwork, resulting in significant operational improvements.
- Diagnosed and resolved hardware issues, minimizing disruptions and improving reliability.
- Performed routine maintenance, consistently achieving operational efficiency and system reliability.
Overnight Retail Merchandiser
Anderson Merchandisers, LLC
Rockdale, Texas
02.2022 - 04.2022
- Restocked shelves and organized displays to enhance product visibility and customer experience.
- Collaborated with team to ensure timely completion of merchandising tasks, improving store efficiency.
- Monitored inventory levels and reported discrepancies, maintaining accurate stock records.
- Implemented merchandising strategies that boosted sales and customer satisfaction.
Deli Lead/Customer Service Representative
Fikes Wholesale
Milano, Texas
06.2021 - 01.2022
- Assisted customers with inquiries, resolved issues efficiently, enhancing satisfaction and retention.
- Processed transactions accurately, reducing errors and improving checkout speed.
- Collaborated with team to maintain store organization, contributing to an increase in sales.
- Handled customer complaints, achieving a high resolution rate and boosting customer loyalty.
- Managed deli operations, ensuring high-quality food and customer satisfaction.
- Trained and supervised staff, increasing team efficiency and service standards.
- Implemented inventory control, reducing waste and optimizing stock levels.
Multi Department Associate
Mr. Gatti's Pizza
Rockdale, Texas
10.2018 - 05.2020
- Assisted customers with orders, ensuring satisfaction and timely service, improving customer retention.
- Maintained cleanliness and organization of work areas, contributing to a safe and efficient environment.
- Collaborated with team members to streamline operations, reducing wait times and enhancing service quality.
- Worked the position of Shift Lead when no manager was on site.
- Trained new employees in all positions.
- Handled cash transactions and inventory management, maintaining accuracy and minimizing losses.
Education
High School Diploma -
Rockdale High School
Rockdale, TX05-2020
Skills
- Customer Service
- Stocking Inventory
- Cash Handling
- Retail Sales
- Retail Merchandising
- Time Management
- Attention to detail
- Organization
- Collaboration
- Load & Unload
- Heavy Lifting
- Pallet Jack Operation
Timeline
Kompass Representative
PL Marketing
09.2024 - Current
Data Center Technician
Riot Platforms Inc
08.2022 - 06.2024
Overnight Retail Merchandiser
Anderson Merchandisers, LLC
02.2022 - 04.2022
Deli Lead/Customer Service Representative
Fikes Wholesale
06.2021 - 01.2022
Multi Department Associate
Mr. Gatti's Pizza
10.2018 - 05.2020
High School Diploma -
Rockdale High School