Ivanna Rivas
Cabimas,Zulia
Summary
Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.
Overview
5
5
years of professional experience
Work History
Sales Associate
Orlania Fashion
Cabimas, Zulia
02.2020 - 10.2024
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Answered incoming telephone calls to provide store, products and services information.
Administrative Assistant
Distribuidora Vanga
Cabimas, Zulia
11.2020 - 05.2023
- Compiled data from various sources into organized reports for review by management team.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
Education
BBA - Business Administration And Marketing
Dr. Rafael Belloso Chacin
Maracaibo, Zulia12-2023
Skills
- Customer Service Excellence
- Scheduling Coordination
- Process Adherence
- Administrative Support
- Software Proficiency
- Detail Orientation
Timeline
Administrative Assistant
Distribuidora Vanga
11.2020 - 05.2023
Sales Associate
Orlania Fashion
02.2020 - 10.2024
BBA - Business Administration And Marketing
Dr. Rafael Belloso Chacin
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