Ivanna Yaritza Almonte Medina
Kissimmee,FL
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and
scheduling. Ready to bring more than 5 years of relevant work experience to your team.
Overview
11
11
years of professional experience
Work History
HIM Specialist 1
Complete Health Management Corp
Orlando , FL
06.2024 - 11.2024
- Manage of disclosure requests for the account assigned.
- Responsible for maintaining HIPAA - compliant disclosure processes for the disclosure requests submitted.
- Manage communication (e-mail, written, phone and fax) for the assigned account.
- Answers department phone calls in a professional manner and provide customer support to the assigned centers.
- Pulled patient records and transferred to appropriate parties.
Patient Representative Coordinator
Sanitas Medical Center
Kissimmee, Fl
05.2022 - 05.2024
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Assisted patients with insurance claims, facilitating smooth transactions and proper coverage.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Streamlined referral process by implementing efficient tracking and communication systems.
Bilingual Customer Services Representative
Faneuil Inc -Bristol,CT (Access Health CT)
Connecticut, CT
01.2022 - 05.2022
- Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
- Streamlined service processes for better response times and improved overall customer experiences.
- Enhanced customer satisfaction by efficiently addressing and resolving various inquiries and concerns.
- Assisted customers completing applications and enrolling into Qualified Health Plans and Medicaid.
- Helped customers to complete applications for dental coverages.
Manager
Park Wireless Boost Mobile
Kissimmee, FL
08.2013 - 01.2022
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Education
Knowledge In Health Insurance
01-2022
Osceola High School
05-2013
Skills
Medical Terminology
Insurance Verification
Customer Service
Problem-Solving
Training Coordination
Bilingual
Office Administration
Patient Relations
Multitasking and prioritization
Attention to detail
Timeline
HIM Specialist 1
Complete Health Management Corp
06.2024 - 11.2024
Patient Representative Coordinator
Sanitas Medical Center
05.2022 - 05.2024
Bilingual Customer Services Representative
Faneuil Inc -Bristol,CT (Access Health CT)
01.2022 - 05.2022
Manager
Park Wireless Boost Mobile
08.2013 - 01.2022
Knowledge In Health Insurance
Osceola High School