Open To Work
IVAN VILLALOBOS
Vancouver,US
Work Preference
Summary
Expert in cultivating supportive relationships with customers and students, leveraging strong problem-solving skills to address inquiries and enhance understanding. Experienced in adapting communication techniques for diverse audiences, ensuring clarity and engagement. Dedicated to fostering positive interactions that contribute to overall satisfaction and success.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Paraeducator, Special Education
Edgewood Elementary School
Vancouver, Washington
03.2026 - Current
- Supported students with special needs in daily classroom activities.
- Assisted teachers in developing and implementing individualized education plans.
- Provided one-on-one tutoring to enhance student learning and understanding.
- Monitored student behavior and provided positive reinforcement strategies.
- Administered assessments to track student progress and areas of improvement.
- Provided one-on-one instruction to students with disabilities, helping them learn basic literacy and numeracy skills.
- Integrated technology into daily instruction through computer programs or online resources.
- Attended IEP meetings, developed intervention strategies and communicated results to faculty members.
- Supported classroom teachers in creating a positive learning environment for all students.
- Supported students with personalized accommodations, extra assistance, and educational assessments.
- Provided supervision while escorting students to various locations to maintain a safe and organized environment.
- Monitored student activities in classrooms, schoolyards, and cafeterias to ensure a secure and supportive environment.
- Monitored student needs and supported mobility-restricted students.
Gym Lead
Boys & Girls Clubs of Southwest Washington - Heights O.K. 2 Clubhouse
Vancouver, US
03.2023 - Current
- Assisted executive leadership in decision-making by providing critical insights into team capacity, operations, and projected timelines.
- Mediated team conflicts with minimal disruption to productivity and fostered a positive, open feedback culture resulting in increased retention.
- Built strong relationships with youth by presenting new games but also helping youth open up to learning those games.
- Provided guidance to youth on the rules of each game and also rules about the gym on how to put safety first.
- Constructed program games for every week.
- Volunteered to run other classes to help out the team.
- Mentored youth and answered questions that the youth may have about gym or any class.
- Maintained a safe, clean workout environment by conducting regular equipment inspections and ensuring compliance with safety standards.
Food Runner/Server Assistant
Margarita Factory Hazel Dell
Vancouver, US
07.2022 - 07.2023
- Provided excellent service by creating a warm and welcoming environment.
- Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
- Interacted with customers in a pleasant manner to improve the atmosphere and provide upbeat interactions.
- Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible.
- Educated new employees on the restaurant's practices, culture, and procedures.
- Relayed orders to the bar and kitchen by accurately recording guest choices and entering them into the register.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Call Center Representative
Vancouver Toyota
Vancouver, US
09.2019 - 07.2022
- Collaborated with coworkers and managers to resolve difficult and high-level customer issues.
- Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information.
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
- Provided accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Received numerous positive reviews praising my commitment to providing excellent customer service.
- Interrogated customers and gathered data in order to better understand their needs and provide quick solutions.
- Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.
- Looked for training opportunities to improve my customer relationship management skills and increase customer satisfaction.
- Followed company policies and scripts to ensure that call-time and quality standards were met on a consistent basis.
- Took advantage of opportunities for continuous learning and development to help me improve my performance.
Cleaning Assistant
4 Angel Cleaning Services
Vancouver, US
06.2018 - 01.2019
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Cleaning floors, wiping down glass entryways, and collecting trash were among the daily checklists I completed throughout the facilities.
- Helped to secure the building by locking doors and inspecting electrical appliances for potential safety hazards.
- Tabletops, chairs, and condiment containers were all wiped down.
- Kept the restrooms clean, stocked, and well-maintained for both staff and visitors.
Cashier/Sales Associate/Stocker
Marshalls
Vancouver, US
03.2017 - 04.2018
- Prepared products for the sales floor by adding tags and restocking or readying pallets.
- Assisted customers with their purchases, including payment processing and item bagging.
- Maintained and organized store displays to improve product visibility and expedite product location activities.
- Assisted customers using the most up-to-date product, promotional, and policy information available.
- Customers were helped by carrying packages and bags and securing purchases in vehicles.
- Explained store policies to customers, which resulted in fewer complaints to the customer service desk during checkout.
- Looked at floor displays to see which items needed to be restocked.
Education
AA - Civil Engineering, Counselor
Clark College
Vancouver, WA08-2026
High School -
Hudson's Bay High School
Vancouver, WA06-2018
Skills
- Communication skills
- Customer support
- Answering questions
- Client communication
- Problem-solving skills
- Gathering information
- Adaptability
- Cash Handling
- Inbound phone calls
- Food running
- Menu memorization
- Hospitality service expertise
- Strategic planning
- Supervision
- Oral and written communication
- Self-motivated
- Customer service
- Physical assistance
- Transition planning
- Mathematics support
- Educational assistance
- Social integration
- Collaborative teamwork
- Documentation
- Data collection
- Social skills training
- Skill building
- Reading intervention
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Paraeducator, Special Education
Edgewood Elementary School
03.2026 - Current
Gym Lead
Boys & Girls Clubs of Southwest Washington - Heights O.K. 2 Clubhouse
03.2023 - Current
Food Runner/Server Assistant
Margarita Factory Hazel Dell
07.2022 - 07.2023
Call Center Representative
Vancouver Toyota
09.2019 - 07.2022
Cleaning Assistant
4 Angel Cleaning Services
06.2018 - 01.2019
Cashier/Sales Associate/Stocker
Marshalls
03.2017 - 04.2018
AA - Civil Engineering, Counselor
Clark College
High School -
Hudson's Bay High School