Overview
Work History
Education
Skills
Timeline
Generic

SOPHIE OSBORN

Vancouver

Overview

4
4
years of professional experience

Work History

Paraeducator, Special Education

Maxim Healthcare
Portland, OR
08.2025 - Current
  • Supported individualized education plans (IEPs) by implementing targeted instructional strategies.
  • Collaborated with teachers to develop inclusive classroom activities tailored to diverse learning needs.
  • Assisted in behavioral management techniques to promote positive student engagement and participation.
  • Monitored student progress, documenting observations and adapting support strategies as needed.
  • Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Maintained accurate records of student performance, attendance, and progress towards IEP goals.

Customer Service Representative

Rapidcash
Vancouver, WA
05.2024 - 08.2025
  • Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Executed transactions well, ensuring accuracy in money handling and calculations.
  • Helped new staff with product management and customer engagement techniques.
  • Enhanced team performance through effective time management and delegation strategies.
  • Collaborated with the team to maintain compliance and uphold high service standards.
  • Assisted with the filing of documents and organizational methods.
  • Practiced inter-company security procedures and data security procedures.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Streamlined complaint resolution processes, enhancing customer satisfaction and retention.

Retail Staff

Hudson Group
Portland, OR
08.2023 - 05.2024
  • Closed stores efficiently, both solo and collaboratively with team members.
  • Ensured personal and teammates' breaks were organized efficiently.
  • Maintained full stock levels in store and fridges, ensuring product availability.
  • Conducted weekend inventory ordering to replenish supplies as needed.
  • Monitored store performance and implemented best practices for inventory management.
  • Managed daily store operations, ensuring optimal product presentation and customer satisfaction.
  • Trained new employees on sales techniques and company policies to enhance team performance.

Retail Staff

Levy
Portland, OR
03.2022 - 01.2024
  • Managed the opening and closing of multiple stores, ensuring efficient operations.
  • Led training programs for new hires, enhancing team performance and retention.
  • Communicated effectively with the warehouse for stocking needs, optimizing inventory management.
  • Collaborated with the team to maintain high standards of customer service.
  • Implemented best practices for store organization and layout, improving the shopping experience.
  • Implemented inventory control procedures to maintain accurate stock levels and reduce discrepancies.
  • Developed promotional displays to increase product visibility and drive sales during peak seasons.
  • Managed daily store operations, ensuring optimal product presentation and customer satisfaction.
  • Trained new employees on sales techniques and company policies to enhance team performance.

Bakery Clerk

Safeway
Vancouver, WA
08.2022 - 08.2023
  • Cleaned and replenished the bakery nightly.
  • Produced and proofed three batches of bread each night.
  • Monitored cold holding food temperatures bi-shift.
  • Ensured compliance with food safety standards.
  • Assisted customers with product selection and inquiries.
  • Assisted customers with product selection and inquiries, ensuring excellent service.
  • Maintained cleanliness and organization of bakery displays, enhancing customer experience.

Education

Union Highschool
Vancouver, WA
06-2022

Skills

  • Collaborative teamwork
  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Cash drawer balancing
  • POS system operations
  • Staff training
  • Fraud prevention awareness

Timeline

Paraeducator, Special Education

Maxim Healthcare
08.2025 - Current

Customer Service Representative

Rapidcash
05.2024 - 08.2025

Retail Staff

Hudson Group
08.2023 - 05.2024

Bakery Clerk

Safeway
08.2022 - 08.2023

Retail Staff

Levy
03.2022 - 01.2024

Union Highschool
SOPHIE OSBORN