SOPHIE OSBORN
Vancouver
Overview
4
4
years of professional experience
Work History
Paraeducator, Special Education
Maxim Healthcare
Portland, OR
08.2025 - Current
- Supported individualized education plans (IEPs) by implementing targeted instructional strategies.
- Collaborated with teachers to develop inclusive classroom activities tailored to diverse learning needs.
- Assisted in behavioral management techniques to promote positive student engagement and participation.
- Monitored student progress, documenting observations and adapting support strategies as needed.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
Customer Service Representative
Rapidcash
Vancouver, WA
05.2024 - 08.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Executed transactions well, ensuring accuracy in money handling and calculations.
- Helped new staff with product management and customer engagement techniques.
- Enhanced team performance through effective time management and delegation strategies.
- Collaborated with the team to maintain compliance and uphold high service standards.
- Assisted with the filing of documents and organizational methods.
- Practiced inter-company security procedures and data security procedures.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined complaint resolution processes, enhancing customer satisfaction and retention.
Retail Staff
Hudson Group
Portland, OR
08.2023 - 05.2024
- Closed stores efficiently, both solo and collaboratively with team members.
- Ensured personal and teammates' breaks were organized efficiently.
- Maintained full stock levels in store and fridges, ensuring product availability.
- Conducted weekend inventory ordering to replenish supplies as needed.
- Monitored store performance and implemented best practices for inventory management.
- Managed daily store operations, ensuring optimal product presentation and customer satisfaction.
- Trained new employees on sales techniques and company policies to enhance team performance.
Retail Staff
Levy
Portland, OR
03.2022 - 01.2024
- Managed the opening and closing of multiple stores, ensuring efficient operations.
- Led training programs for new hires, enhancing team performance and retention.
- Communicated effectively with the warehouse for stocking needs, optimizing inventory management.
- Collaborated with the team to maintain high standards of customer service.
- Implemented best practices for store organization and layout, improving the shopping experience.
- Implemented inventory control procedures to maintain accurate stock levels and reduce discrepancies.
- Developed promotional displays to increase product visibility and drive sales during peak seasons.
- Managed daily store operations, ensuring optimal product presentation and customer satisfaction.
- Trained new employees on sales techniques and company policies to enhance team performance.
Bakery Clerk
Safeway
Vancouver, WA
08.2022 - 08.2023
- Cleaned and replenished the bakery nightly.
- Produced and proofed three batches of bread each night.
- Monitored cold holding food temperatures bi-shift.
- Ensured compliance with food safety standards.
- Assisted customers with product selection and inquiries.
- Assisted customers with product selection and inquiries, ensuring excellent service.
- Maintained cleanliness and organization of bakery displays, enhancing customer experience.
Education
Union Highschool
Vancouver, WA06-2022
Skills
- Collaborative teamwork
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Cash drawer balancing
- POS system operations
- Staff training
- Fraud prevention awareness
Timeline
Paraeducator, Special Education
Maxim Healthcare
08.2025 - Current
Customer Service Representative
Rapidcash
05.2024 - 08.2025
Retail Staff
Hudson Group
08.2023 - 05.2024
Bakery Clerk
Safeway
08.2022 - 08.2023
Retail Staff
Levy
03.2022 - 01.2024
Union Highschool