Ivasia Johnson

• Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
• Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
• Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
• Upheld brand standards by consistently providing guests with exceptional service, leading to positive online reviews and repeat business.

Front Desk Agent

• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

• Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
• Enhanced store sales by upselling products and suggesting additional items to customers.
• Handled high volumes of transactions during peak hours, maintaining composure under pressure.