Florence Wyatt
Oklahoma City,OK
Summary
Proven expertise in night audit functions and exceptional customer service, honed at Hampton Inn By Hilton. Skillfully balanced cash and credit transactions, ensuring accuracy and efficiency. Excelled in managing reservations and addressing guest concerns, significantly enhancing guest satisfaction. Demonstrated strong record-keeping abilities and adept use of point of sale systems, contributing to streamlined operations.
Overview
2
2
years of professional experience
Work History
Front Desk/Hotel Night Auditor
Hampton Inn By Hilton
Okc, Oklahoma
08.2022 - Current
- Greeted guests upon check-in and provided detailed information about the hotel services.
- Maintained organized records of all housekeeping activities including occupancy levels, arrivals and departures, special requests.
- Documented wake-up requests and set up automatic calls in system.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Addressed customer complaints in a professional manner to ensure satisfaction.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Education
Associate of Applied Science - Phlebotomy
Metro Tech
Oklahoma City, OK01-2016
Associate of Science - Care And Prevention Course
Western Oklahoma State College
Altus, OK08-2013
Associate of Applied Science - Scrub Tech
Heritage College
Oklahoma City, OK08-2004
Associate of Applied Science - CNA/CHHA
Metro Tech
Oklahoma City, OK03-2004
Skills
- Night audit functions
- Point of sale systems
- Record keeping
- Cash handling
- Reservation management
- Customer service
Timeline
Front Desk/Hotel Night Auditor
Hampton Inn By Hilton
08.2022 - Current
Associate of Applied Science - Phlebotomy
Metro Tech
Associate of Science - Care And Prevention Course
Western Oklahoma State College
Associate of Applied Science - Scrub Tech
Heritage College
Associate of Applied Science - CNA/CHHA
Metro Tech
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