Ivelisse Cruz Santiago
Manchester,NH
Summary
Proficient medical interpreter with background in medical terminology and patient communication. Facilitated clear and accurate interpretation services, ensuring understanding between healthcare providers and patients. Demonstrated cultural sensitivity and attention to detail in high-pressure environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Housekeeping
TOWNPLACE SUITES
08.2020 - 02.2024
- Clean room, organized, Disinfect
- Enhanced guest satisfaction ratings by ensuring timely completion of all housekeeping duties.
- Handled guest complaints about housekeeping services and referred problems to management.
PCA
Hector Garcia
05.2014 - 06.2021
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Crew Member
Salvatore Pizza
04.2014 - 11.2015
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier/Customer Service
Burger King
06.2010 - 02.2012
- Cashier
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Packer
Sonoco Products Company
09.2008 - 08.2010
- Packer
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Improved team collaboration through effective communication and coordination with coworkers.
Education
WorkReadyNH - Professional Development Soft Skills
Community Collage
Manchester, NH02-2025
Internship - Early Learning And Child Care, Basic Computer
Northen Essex Community Collage
Lawrence, MA09-2013
Dipoloma -
High school
Río Grande, PR05.2003
Skills
- Bilingual in Spanish and English
- Typing 20 wpm
- Time management
- Ethics and integrity
- Customer service
- Housekeeping
- Teamwork
Certification
Hospitality, Present
Personal Information
Authorized To Work: US
Timeline
Housekeeping
TOWNPLACE SUITES
08.2020 - 02.2024
PCA
Hector Garcia
05.2014 - 06.2021
Crew Member
Salvatore Pizza
04.2014 - 11.2015
Cashier/Customer Service
Burger King
06.2010 - 02.2012
Packer
Sonoco Products Company
09.2008 - 08.2010
WorkReadyNH - Professional Development Soft Skills
Community Collage
Internship - Early Learning And Child Care, Basic Computer
Northen Essex Community Collage
Dipoloma -
High school
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