Johana Garcia-Leyva
Orlando,FL
Summary
Able. I am able to handle multiple tasks on a daily basis. Creative. I use a creative approach to problem solve. Dependable. I am a dependable person who is great at time management. Energetic. I am always energetic and eager to learn new skills. Flexible. Hardworking. Honest. GoodCommunication skills.
Overview
8
8
years of professional experience
Work History
Housekeeping
Two Maids And A Mop
Oviedo, FL
10.2018 - 10.2022
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers
- Performed good quality cleaning Services
- Created new relationships with new customers and old customers as well
- Made sure that the customers were always satisfied with the cleaning around their homes.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Phillips
Amura Japanese Restaurant
Orlando Fl
09.2017 - 08.2018
- Managed the work of employees, increasing crew efficiency
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety
- Provided customer service
- Developed relationships with new staff members, and assisted existing staff members in their career development
- Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management and a increase in crew satisfaction dealt withe customers on a daily basis, build relationships with old and ne customers ,took care of the seating order and the to go orders as well.
Telemarketing Representative
Topical cream | FL
Altamonte Springs, FL
03.2015 - 08.2016
- Offered strong customer service skills, keeping customers satisfied and increasing sales
- Build relationships with recurring customers
- Sold the topical creams for customers who suffered from arthritis,back pain,muscle pain ,etc
- My accomplishments to me were when the customers were always satisfied and also ways referred me to their friends and families
- Two maids and a mop | Florida, Orlando
Vacation Customer Service Representative
Desired getaways
Longwood, FL
02.2016 - 09.2017
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Performed sales analytics and provided recommendations that increased sales by $[x]
- Created a new customer database by entering customer information into a database
- Made sure that the customers were always satisfied with there vacation packages.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Delivered prompt service to prioritize customer needs.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Sought ways to improve processes and services provided.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Seminole State College of Florida
Sanford, FL03.2022
University High Schools,
Orlando, FL05.2015
Skills
- Computer skills, Customer service, Microsoft excel, Communication skills, Microsoft office, Sales, Front desk, Spanish,
- Hospitality, Cash handling, Writing skills, Typing, Delivery driver experience, Bilingual, Hotel experience, Guest services
- English Language Fluency
- Guest Service and Support
- Guest Request Response
- Guest Satisfaction
- Dusting Furniture
- Resident Support
- Housekeeping
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeping
Two Maids And A Mop
10.2018 - 10.2022
Phillips
Amura Japanese Restaurant
09.2017 - 08.2018
Vacation Customer Service Representative
Desired getaways
02.2016 - 09.2017
Telemarketing Representative
Topical cream | FL
03.2015 - 08.2016
Seminole State College of Florida
University High Schools,