Ivelisse Reyes
Summary
Goal-oriented and detail-oriented Healthcare professional with experience in patient care and medical record management, seeking a position to leverage my skills in healthcare administration, data analysis, and problem-solving to contribute to the growth of a healthcare organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Trainee
Procare LTC
03.2023 - Current
- Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
Pharmacy Coordinator
Central Outreach Wellness Center
08.2022 - Current
- Improved patient outcomes by efficiently managing pharmacy operations and coordinating medication therapy management services.
- Streamlined prescription filling processes for increased accuracy and reduced wait times for patients.
- Enhanced interdepartmental communication with regular updates and coordination of pharmacy services, optimizing overall healthcare delivery.
Private Label Assistant
Cardinal Health
05.2022 - 08.2022
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
Patient Account Representative
Nationwide Children's Hospital
03.2021 - 08.2021
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
Senior Collections Specialist II
JPMorgan Chase
08.2020 - 03.2021
- Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.
- Streamlined the collections process for increased success rates and improved customer relations.
- Reduced delinquency rates by developing targeted communication strategies tailored to individual clients.
Clerical Associate III
Coney Island Hospital
05.2019 - 07.2020
- Streamlined office processes by implementing efficient filing systems and document management.
- Enhanced team productivity through expert organization of department calendars, meetings, and events.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
Bilingual Customer Service Representative
Consumer Priority Services
12.2018 - 04.2019
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Bilingual Customer Service Representative III
Medical Transportation Management
04.2015 - 07.2018
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
Education
Certificate - Pharmacy Technician
Penn Foster Career School
Scranton, PACertificate - Medical Billing And Coding Specialist
Kingsborough Community College of The City University of New York
Brooklyn, NYCertificate - Medical Assisting
FRANKLIN CAREER INSTITUTE, BROOKLYN
Brooklyn, NYDiploma - GED
University of New York State of Albany
Albany, NYSkills
- File Management
- Effective Communication Skills
- Patient Confidentiality
- HIPAA
- Insurance Verification
- Labeling Accuracy
- Data Entry Accuracy
- Order Processing
- Patient Profile Setup
- Customer Service
- Order Verification
- Receiving Incoming Supplies
- Patient Education and Counseling
- Supply Restocking
- Medical Insurance Claims Processing
- Prescription Filling and Labeling
- Inventory Organization
- Team Collaboration
- Staff Development
- Problem-Solving Skills
- Prioritization and Organization
- Stocking Shelves
License
- Notary Public For the State of Ohio
- Ohio Board Of Pharmacy Trainee License
Certification
- BLS, American Heart Association
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician Trainee
Procare LTC
03.2023 - Current
Pharmacy Coordinator
Central Outreach Wellness Center
08.2022 - Current
Private Label Assistant
Cardinal Health
05.2022 - 08.2022
Patient Account Representative
Nationwide Children's Hospital
03.2021 - 08.2021
Senior Collections Specialist II
JPMorgan Chase
08.2020 - 03.2021
Clerical Associate III
Coney Island Hospital
05.2019 - 07.2020
Bilingual Customer Service Representative
Consumer Priority Services
12.2018 - 04.2019
Bilingual Customer Service Representative III
Medical Transportation Management
04.2015 - 07.2018
Certificate - Pharmacy Technician
Penn Foster Career School
Certificate - Medical Billing And Coding Specialist
Kingsborough Community College of The City University of New York
Certificate - Medical Assisting
FRANKLIN CAREER INSTITUTE, BROOKLYN
Diploma - GED
University of New York State of Albany
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