Iveliz Rodrigues
Lakeland
Summary
Experienced customer service professional with a proven track record in problem-solving. Skilled at rapidly evaluating client requirements, resolving issues, and effectively communicating solutions in a compassionate and concise manner. Demonstrated proficiency in adhering to company policies and independently managing tasks. Enthusiastic about joining a collaborative team to enhance abilities and consistently surpass customer expectations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Walgreens
11.2016 - 06.2019
- Facilitated customer service across multiple departments
- Handled sales transactions while keeping the store organized.
- Addressed concerns and delivered solutions for an optimal customer experience.
Home Health Care Aide
PA Care At Home Services
02.2021 - 10.2021
- Provide support for daily living tasks to patients.
- Performed light housekeeping duties, including cleaning, vacuuming and dusting
- Facilitated patient mobility by driving them to various destinations.
Tricare Service Representative
International SOS Government Medical Services
10.2021 - 10.2022
- Providing specific services to all TRICARE eligible beneficiaries including customer support and assistance, beneficiary education, and enrollment support designed to assist DHA in operating an integrated healthcare delivery system for all eligible beneficiaries overseas
- Handle 50+ interactions per day, giving detailed, personalized, friendly. and polite service to ensure retention and satisfaction
Warehouse Associate
Amazon Warehouse
10.2022 - 02.2023
- Receiving work orders, determining the type and quantity of items ordered by the customer, obtaining storage location data, locating items in storage areas, picking items from storage areas, checking items to ensure quality specifications, ascertaining all picked and packed items are recorded in the Amazon database, and keeping the warehouse clean and organized
Home Health Care Aide
COMPLETE HOME CARE
04.2023 - 02.2024
- Assist patients with daily living activities
- Completed daily household upkeep through systematic cleaning and organizing activities.
- Ensured efficient and timely patient transportation to diverse locations like medical facilities, shopping centers and social gatherings.
Education
High school diploma -
One Bright Ray
Erie, PA05.2018
Skills
- verbal communication
- Conflict management
- Adaptability
- Fluent in English & Spanish
- Cash register
- Hospitality
- Shipping & receiving
- Customer contact
- Time management
- Typing
- Emotional intelligence
Timeline
Home Health Care Aide
COMPLETE HOME CARE
04.2023 - 02.2024
Warehouse Associate
Amazon Warehouse
10.2022 - 02.2023
Tricare Service Representative
International SOS Government Medical Services
10.2021 - 10.2022
Home Health Care Aide
PA Care At Home Services
02.2021 - 10.2021
Customer Service Representative
Walgreens
11.2016 - 06.2019
High school diploma -
One Bright Ray
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