Ivet Almanza

Assisted customers with selecting cheeses by offering detailed product knowledge, samples, and pairing suggestions

Cut, weighed, and packaged cheeses while following strict food safety and sanitation guidelines

Maintained visually appealing displays and ensured proper rotation to preserve freshness and minimize waste

Supported daily operations including inventory tracking, restocking, and receiving deliveries

Built strong customer relationships through friendly, attentive service in a fast-paced environment

Delivered personalized service to members by identifying financial needs and recommending appropriate products and services

Built strong relationships with members to enhance satisfaction and retention

Assisted with opening accounts and explaining banking products, policies, and procedures

Met or exceeded individual and branch sales/referral goals

Handled high-volume transactions in a fast-paced environment while maintaining accuracy

Processed insurance claims and invoices, ensuring accurate submissions and timely reimbursements

Followed up on unpaid claims and resolved billing discrepancies

Scheduled and confirmed patient appointments to optimize workflow

Maintained accurate patient records, including insurance and payment details

Collected payments, balanced daily transactions, and prepared financial reports

Resolved patient concerns professionally, fostering positive relationships

Ensured compliance with HIPAA and confidentiality protocols

Coordinated appointment scheduling and correspondence for therapists and clients

Handled large volumes of incoming and outgoing documents, including filing, faxing, and record distribution

Maintained and updated client information databases for accuracy and completeness

Ensured timely preparation and submission of insurance and legal forms

Assisted with accounting duties and event planning, demonstrating attention to detail

Other duties as required

Prepared and submitted billing documents to insurance providers, ensuring accuracy and completeness

Managed client records and audited files to maintain compliance

Conducted appointment reminder calls and handled check-ins for clients

Maintained organized records while troubleshooting insurance-related issues