Iveth Diaz Morales
Aurora,CO
Summary
Dynamic and dedicated professional with extensive experience in customer service at Zero degrees and HomeSlice. Proven ability to foster customer relationships and enhance satisfaction through exceptional service and effective cash handling. Bilingual with strong time management skills, consistently recognized for maintaining a balanced cash drawer and contributing to a positive shopping experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier/Server/Buster
HomeSlice
09.2024 - 11.2024
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier/Barista
Zero Degree
02.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor Of Science - Cybersecurity
Metropolitan State University of Denver
Denver, COSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Time management skills
- Team collaboration
- Bilingual
Certification
CPR/First aid/AAD
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier/Server/Buster
HomeSlice
09.2024 - 11.2024
Cashier/Barista
Zero Degree
02.2022 - 08.2022
Bachelor Of Science - Cybersecurity
Metropolitan State University of Denver