Selene Jizel Torres
medical assistant & server/bartender
Manteca,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
I also enjoy working as a Medical Assistant throughout the year in seasonal or part-time jobs. I thrive in new environments, socializing, & connecting with my patients. Experienced in billing and collection procedures. Advanced terminology knowledge.
Overview
5
5
years of professional experience
1
1
Food Handlers Completion Course
1
1
Alcoholic Beverage Serving Course
2
2
years of post-secondary education
Work History
Server/ Buster/Cashier Team Lead
Javi's Mexican Restaurant
03.2022 - 01.2024
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed strong relationships with repeat customers through friendly service interactions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Checked guest ID's for alcoholic beverage purchases & took alcohol training course.
Medical Assistant
Pathway Healthcare
Oakdale, CA
02.2022 - 07.2022
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Assistant
Lenser's Opthalmology Clinic
Modesto, CA
2021.11 - 2022.02
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Worked with Older Patients
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Server / Buster/ Cashier Team Leader
La Conchita Taqueria
01.2019 - 02.2021
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Associate of Science - Medical Assisting
San Joaquin Valley College
Salida, CA 01.2020 - 10.2021
Skills
- Daily Specials Memorization
- Guest Engagement
- Table Bussing
- Cash Handling
- Safe Food Handling
- Item Promotion & Menu Presentation
- Professional Appearance
- Relationship Building
- Courteous Phone Demeanor
- Suggestive Selling
- Wine & Alcohol Service
Certification
- CPR certified
- BLS certified
- HIPPA certified
- Alcohol Training course completed
- Server Food Handler course completed
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Korean
Limited Working
Timeline
Server/ Buster/Cashier Team Lead
Javi's Mexican Restaurant
03.2022 - 01.2024
Medical Assistant
Pathway Healthcare
02.2022 - 07.2022
Medical Assistant
Lenser's Opthalmology Clinic
2021.11 - 2022.02
Associate of Science - Medical Assisting
San Joaquin Valley College
01.2020 - 10.2021
Server / Buster/ Cashier Team Leader
La Conchita Taqueria
01.2019 - 02.2021
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