Friendly team lead with 3 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Goal oriented and motivates to learn.
Overview
3
3
years of professional experience
Work History
Team Lead
Wing Shack
Loveland, CO
04.2020 - Current
Coached team members in techniques necessary to complete job tasks.
Trained new team members by relaying information on company procedures and safety requirements.
Worked different stations to provide optimal coverage and meet production goals.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Continuously checked products for quality assurance according to strict guidelines.
Operated production machinery safely to reduce workplace accidents.
Hostess
Parry’s Pizzeria Bar And Grill
Longmo, CO
04.2019 - 04.2020
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Answered customer questions about hours, seating and menu information.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associate of Science -
Front Range Community College
Fort Collins, CO
05.2025
High School Diploma -
Niwot High School
Niwot, CO
05.2020
Skills
Delegating Work
Corrective Actions
Office Supplies and Inventory
Computer Proficiency
New Hire Training
Crew Management
Safe Work Practices
Creative Solution Development
Call Answering and Routing
Greeting and Seating Clients
Languages
Spanish
Native or Bilingual
Timeline
Team Lead
Wing Shack
04.2020 - Current
Hostess
Parry’s Pizzeria Bar And Grill
04.2019 - 04.2020
Associate of Science -
Front Range Community College
High School Diploma -
Niwot High School
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