Iveth Ogaz
Berthoud,CO
Summary
Friendly team lead with 3 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Goal oriented and motivates to learn.
Overview
3
3
years of professional experience
Work History
Team Lead
Wing Shack
Loveland, CO
04.2020 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Continuously checked products for quality assurance according to strict guidelines.
- Operated production machinery safely to reduce workplace accidents.
Hostess
Parry’s Pizzeria Bar And Grill
Longmo, CO
04.2019 - 04.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associate of Science -
Front Range Community College
Fort Collins, CO05.2025
High School Diploma -
Niwot High School
Niwot, CO05.2020
Skills
- Delegating Work
- Corrective Actions
- Office Supplies and Inventory
- Computer Proficiency
- New Hire Training
- Crew Management
- Safe Work Practices
- Creative Solution Development
- Call Answering and Routing
- Greeting and Seating Clients
Languages
Spanish
Native or Bilingual
Timeline
Team Lead
Wing Shack
04.2020 - Current
Hostess
Parry’s Pizzeria Bar And Grill
04.2019 - 04.2020
Associate of Science -
Front Range Community College
High School Diploma -
Niwot High School
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