Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Iveth Ogaz

Berthoud,CO

Summary

Friendly team lead with 3 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Goal oriented and motivates to learn.

Overview

3
3
years of professional experience

Work History

Team Lead

Wing Shack
Loveland, CO
04.2020 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Operated production machinery safely to reduce workplace accidents.

Hostess

Parry’s Pizzeria Bar And Grill
Longmo, CO
04.2019 - 04.2020
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Associate of Science -

Front Range Community College
Fort Collins, CO
05.2025

High School Diploma -

Niwot High School
Niwot, CO
05.2020

Skills

  • Delegating Work
  • Corrective Actions
  • Office Supplies and Inventory
  • Computer Proficiency
  • New Hire Training
  • Crew Management
  • Safe Work Practices
  • Creative Solution Development
  • Call Answering and Routing
  • Greeting and Seating Clients

Languages

Spanish
Native or Bilingual

Timeline

Team Lead

Wing Shack
04.2020 - Current

Hostess

Parry’s Pizzeria Bar And Grill
04.2019 - 04.2020

Associate of Science -

Front Range Community College

High School Diploma -

Niwot High School

Similar Profiles

CREATE PROFILE
Iveth Ogaz