Ivett Urena
Brooklyn,NY
Summary
Experience with customer service and airport operational expertise, Office work, Dog walking services
Overview
15
15
years of professional experience
Work History
Rover Dog Walking services
09.2018 - Current
- Responsible for walking dogs for clients and following agreed-upon routes and schedules
- Responsible for providing food and water, and disposing of waste products
- Provide companionship during work hours or vacation absences as well
- Responsible for taking pets to the veterinarian in the event of an emergency
Office clerk
US Evergreens
12.2013 - Current
- Maintained monthly, weekly and daily reports of all transactions
- Assisted in cash management and payroll for approximately twelve employees
- Compiled financial records and retrieved files for personnel
- Answered calls and delivered messages to personnel
Customer Service Supervisor/ Cabin service Supervisor
PrimeFlight Aviation Services
09.2011 - 11.2013
- Company Overview: Laguardia Airport
- Administrating a group of employees to follow schedules and to accomplish their duties
- Interacting with passengers, managers of airlines to come across different solutions and better outcomes ensuring customer satisfaction
- Responsible for employees schedules, advising them of any changes
- Keeping track of attendance as well as providing them with weekly pay stubs
- Attending different meetings, scheduling different training for different positions that operation or employees may require
- Responsible for the supervision of Cleaning and servicing of aircraft interiors, including cabin, cockpit, galleys, and lavatories
- Responsible for the supervision of preparation of the cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys, and lavatories
- Lavatory and water servicing
- Laguardia Airport
Admin/ Timekeeping tracker
PrimeFlight Aviation Services
03.2011 - 09.2011
- Company Overview: Laguardia Airport
- Responsible for tracking of employee timesheets or time cards
- Responsible for checking each timecard to ensure its accuracy and enter any additional information, such as an employee's vacation, time off, or sick leave
- Responsible for approving all time cards or sheets at the end of the month or pay period
- Laguardia Airport
Ticket checker/ wheelchair attendant
PrimeFlight Aviation Services
12.2010 - 03.2011
- Company Overview: Laguardia Airport
- Greeting passengers and checking their tickets and passports against the passenger list
- Picking up wheelchair passengers from ticket counter to aircraft and from aircraft to final destination
- Helping passengers through security always assuring that the passenger is comfortable and working according to passengers needs
- Laguardia Airport
Office clerk
US Evergreens
03.2010 - 11.2010
- Maintained monthly, weekly and daily reports of all transactions
- Assisted in cash management and payroll for approximately seven employees
- Compiled financial records and retrieved files for personnel
- Answered calls and delivered messages to personnel
Education
High School -
John Adams High School
01.2009
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Decision-making
Additional Recommendations
Available upon request.
Recommendations
- Duane Headley, Ramp Manager, American Airlines, John F Kennedy Airport
- Vincenzo Ferrara, Customer Service Manager, American Airlines, LaGuardia Airport
- Matthew Masankay, CEO, CrossBoarder Solutions
- Lindsay Malachowski, Chief Operating Officer, Skinney MedSpa
Timeline
Rover Dog Walking services
09.2018 - Current
Office clerk
US Evergreens
12.2013 - Current
Customer Service Supervisor/ Cabin service Supervisor
PrimeFlight Aviation Services
09.2011 - 11.2013
Admin/ Timekeeping tracker
PrimeFlight Aviation Services
03.2011 - 09.2011
Ticket checker/ wheelchair attendant
PrimeFlight Aviation Services
12.2010 - 03.2011
Office clerk
US Evergreens
03.2010 - 11.2010
High School -
John Adams High School
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