Ivette Campusano
Lynnfield,MA
Summary
Adept at driving sales and enhancing customer experiences, I leveraged upselling and teamwork to surpass sales goals at Sephora USA. My expertise in sales development and conflict resolution, coupled with a knack for promotional support, consistently boosts customer satisfaction and revenue. Achieved a notable increase in sales volume through strategic promotional efforts.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Sephora USA
Lynnfield, MA
04.2023 - Current
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Provided accurate information about products, prices and services.
- Assessed customer needs to provide assistance and information on product features.
- Attended weekly team meetings to review performance goals and objectives.
- Used technology resources to assist customers in locating and selecting items.
- Processed credit card transactions quickly and securely.
- Developed promotional strategies to increase sales volume.
Home Health Aide
Anodyne Health
Lynn, MA
06.2024 - 12.2024
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Tracked and reported clients' progress based on observations and conversations.
- Administered medications as instructed by physician or nurse practitioner.
- Educated patients and families on health care needs, conditions, and options.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Documented care provided and submitted notes to supervisor.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Improved patient outlook and daily living through compassionate care.
Costumer Service Agent
Swissport
Boston, MA
01.2022 - 03.2023
- Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
- Monitored passenger flow through the terminal area.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Resolved customer complaints in an effective manner.
- Communicated with ground crews to ensure efficient loading and unloading of luggage and cargo items.
- Answered customer inquiries regarding flight schedules, fares, and other related topics.
- Sold, printed, and issued tickets to customers following all applicable guidelines.
- Maintained accurate records of flight operations data.
- Checked tickets and identifying paperwork for verification of individual identities.
Cashier
Market Basket
Salem, MA
05.2020 - 04.2022
- Used suggestive selling techniques to promote add-on sales.
- Worked closely with front-end staff to assist customers.
- Maintained work area and kept cash drawer organized.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
High School Diploma -
Lynn English High School
50 Goodridge Street 04-2022
Skills
- Upselling
- Promotional support
- Retail loss prevention
- Store opening and closing
- Point of sale operation
- Cleaning techniques
- Money handling
- Sales expertise
- Sales development
- Conflict resolution
- Exceeds sales goals
- Multi-tasking strength
- Time management
- Teamwork and collaboration
- Product sales
Certification
- Home health aid certificate
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
Home Health Aide
Anodyne Health
06.2024 - 12.2024
Sales Associate
Sephora USA
04.2023 - Current
Costumer Service Agent
Swissport
01.2022 - 03.2023
Cashier
Market Basket
05.2020 - 04.2022
High School Diploma -
Lynn English High School
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