Professional Summary
Overview
Work History
Education
Skills
Timeline

Ivette Diaz

TD Bank NA
Jacksonville
10
years of professional experience

Dedicated and adaptable Housekeeper with extensive experience, excelling in maintaining pristine environments. Proven ability to enhance guest satisfaction through exceptional cleaning standards and effective time management. Skilled in disinfecting high-touch areas and fostering teamwork to ensure a safe, welcoming atmosphere for all.

Work History

Housekeeper

5 Years
WydhamLakes Senior Living | 10.2021 - Current

Duties include maintaining resident rooms, bathrooms, and common areas to support safe, sanitary senior living environment. Restocks linens, toiletries, and cleaning materials to prevent service interruptions. Inspects rooms and hallways for safety hazards, reporting maintenance concerns promptly. Coordinates laundry, linen exchange, and waste removal to keep daily operations running smoothly.

Customer Service Representative II

5 Years 2 Months
TD Bank NA | 08.2021 - Current

Duties include providing legendary customer experience by
providing solutions for retail credit accounts while maintaining
the security and privacy of customers. Responsible for meeting
individual performance metrics, pose surveys, following
compliance guidelines and completion of tasks. Process
payments, assists with title-related services and prepares
documents to be faxed and imaged for associated accounts.

Housekeeper

2 Years 11 Months
Ashleys Furniture Homestore | 11.2018 - 10.2021

Duties included disinfected high-touch surfaces using infection-control procedures and approved housekeeping supplies. Restocked toiletries, and cleaning materials to prevent service interruptions. Disinfected and mopped bathrooms to keep facilities sanitary and clean. Removed trash from Guest Service office and breakroom. Vacuumed carpets and furniture, dusted hard surface furniture and fixtures to maintain a clean and inviting sales floor.

Housekeeper

2 Years 2 Months
Ponte Vedra Inn & Club | 09.2016 - 11.2018

Duties included maintained guest rooms, bathrooms, and common areas to support safe, sanitary 5 Star staying environment. Restocked linens, toiletries, and cleaning materials to prevent service interruptions. Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items. Organized supply closets and custodial workflows to improve efficiency and accountability. Additionally sanitized and restocked The Spa to ensure world class services.

Education

Associate of Arts - Sociology

Florida State College | Jacksonville, FL | 06-2013

Skills

Teamwork
Customer service
Bathroom cleaning
Multi-tasker
Time Management
Swift Learner
Adaptability
Exceptional Communication
Handling Pressure
Housekeeping
Bed making proficiency
Mopping and sweeping
Vacuuming and sweeping
Vacuuming
Cleaning bathrooms

Timeline

Housekeeper

WydhamLakes Senior Living
10.2021 - CurrentRead More

Customer Service Representative II

TD Bank NA
08.2021 - CurrentRead More

Housekeeper

Ashleys Furniture Homestore
11.2018 - 10.2021Read More

Housekeeper

Ponte Vedra Inn & Club
09.2016 - 11.2018Read More

Florida State College

Associate of Arts from Sociology
Read More
Ivette Diaz