Ivette Duran
West New York,NJ
Summary
Dynamic Supervisor at Tommy Hilfiger Company Store with expertise in customer service enhancement and employee development. Bilingual in Spanish and English, skilled in project management and team building. Successfully trained staff and resolved customer complaints, ensuring high satisfaction levels. Recognized for implementing strategies that significantly improved operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Tommy Hilfiger Company Store
Elizabeth, New Jersey
01.2018 - 05.2023
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Tracked progress on projects and provided timely feedback to staff members.
- Collaborated with other departments to coordinate workflow processes between teams.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Education
CMA
Finlay Institute
West New York, NJ12-2024
Phlebotomy
Finlay Institute
West New York, NJ12-2024
EKG
Finlay Institute
West New York, NJ12-2024
High School Diploma -
Santa Teresita School
Dominican Republic07-2015
Skills
- Fluent in Spanish and English
- Project management
- Customer service
- Employee training
- Workflow coordination
- Employee development
- Team building
- Medical equipment operation
- Electrocardiographic rhythm recognition
- Quick problem solver
- Sterilization techniques
- Phlebotomy techniques
- First aid
Certification
- CMA Licensed
- Phlebotomy technician
- EKG technician
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Supervisor
Tommy Hilfiger Company Store
01.2018 - 05.2023
CMA
Finlay Institute
Phlebotomy
Finlay Institute
EKG
Finlay Institute
High School Diploma -
Santa Teresita School
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