Karla Gomez
Lynn,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Supervisor
Delaware North
08.2021 - Current
- Coordinated employee schedules according to shift changes and availability.
- Maintained positive working relationship with fellow staff and management.
Assistant Manager
Delaware North
06.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Dental Assistant Program -
North Shore Community College
Lynn, MA10.2023
BU Radiology Certificate
Boston University
Boston, MA09.2023
CPR
North Shore Community College
Lynn, MA08.2023
Skills
- Fluent Spanish
- Business Planning
- Staff Discipline
- Business Administration
- 4-handed dentistry
- Tray set-up
- Dental terminology
- Fluent English
- Training and mentoring
- Staff Management
- Employee Motivation
- Software experience
Timeline
Supervisor
Delaware North
08.2021 - Current
Assistant Manager
Delaware North
06.2021 - Current
Dental Assistant Program -
North Shore Community College
BU Radiology Certificate
Boston University
CPR
North Shore Community College
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