Ivette Mata
Haslet,TX
Summary
Accomplished Warehouse Operations Supervisor with a proven track record at UPS, enhancing operational efficiency and team performance. Expert in shipping and receiving, coupled with exceptional collaborative teamwork skills, led to significant improvements in safety protocols and staff development. Achieved high customer satisfaction ratings through innovative problem-solving and effective hiring and training practices.
Overview
5
5
years of professional experience
Work History
Warehouse Operations Supervisor
UPS
Haslet, TX
07.2021 - Current
- Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
- Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
- Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
- Mentored new employees in warehouse operations, fostering a supportive learning environment that promoted growth.
- Managed a team of warehouse staff, ensuring proper safety protocols and procedures were followed at all times.
- Fostered a culture of continuous improvement within the warehouse team, encouraging innovative ideas and proactive problemsolving.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Server
Olive Garden
15885 N Fwy, Fort Worth, TX 76177
01.2023 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Online Personal Shopper
Kroger
Saginaw, TX
10.2020 - 06.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Cashier
Kroger
Saginaw, TX
03.2019 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Associate of Applied Science - Radiologic Technology
College of Healthcare Professions
Fort Worth, TX09.2027
Skills
- Warehouse Safety
- Shipping and receiving
- Load Planning
- Collaborative Teamwork
- Heavy Lifting
- Safety standards
Timeline
Server
Olive Garden
01.2023 - 03.2023
Warehouse Operations Supervisor
UPS
07.2021 - Current
Online Personal Shopper
Kroger
10.2020 - 06.2021
Cashier
Kroger
03.2019 - 08.2019
Associate of Applied Science - Radiologic Technology
College of Healthcare Professions