Ivette Nunez

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• Communicated directly with customers to diagnose service issues and explain solutions
• Scheduled service calls and managed daily appointments efficiently
• Maintained detailed service records and invoices
• Handled customer concerns and provided solutions to ensure satisfaction
• Coordinated with team members to complete jobs on time

• Inside sales & client engagement

• Lead follow-up & customer retention

• Upselling services & solutions

• Phone, email & text communication

• CRM systems (learning quickly)

• Negotiation & closing skills

• Appointment setting & scheduling

• Problem-solving & objection handling

• Comfortable working remotely and independently
• Strong communication and persuasion skills
• Reliable internet and home workspace
• Quick learner with new systems and sales tools

• Insurance verification & eligibility (willing to learn quickly)
• Data entry & record accuracy
• Customer account management
• Phone & email communication
• Appointment coordination & scheduling
• Documentation & reporting
• Microsoft Office / Google Workspace
• Managed inbound and outbound customer calls
• Verified customer details before scheduling services
• Entered and updated information in systems accurately
• Organized job records, invoices, and service details