Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivette Pabon

Salisbury, MD,Maryland

Summary

Experienced and bilingual college student with over 3 years in restaurant management and 6+ years in customer service. Fluent in English and Spanish. Proficient in Microsoft PowerPoint and Excel. Background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.

Overview

5
5
years of professional experience

Work History

Restaurant manager

Manna Asian cuisine
01.2021 - Current
  • - Supervised daily operations, including staff management, customer service, and financial reporting.
  • - Led a team of 4 employees, providing training, performance feedback, and conflict resolution.
  • - Handled customer complaints and inquiries, ensuring satisfaction and repeat business.

Nurse Aide

Horizon Health Network
11.2024 - 05.2025
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
  • Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays.
  • Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
  • Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
  • Promoted patient safety by closely monitoring vitals, reporting abnormal findings to nursing staff, and administering medications as directed.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Education

No Degree - International relations

Salisbury university
Salisbury, Maryland

Skills

  • Fluent in English and Spanish
  • Strong interpersonal skills
  • Conflict resolution
  • Team leadership/training
  • Microsoft, POS system, PowerPoint & excel
  • Customer engagement

Languages

Spanish
Native or Bilingual

Timeline

Nurse Aide

Horizon Health Network
11.2024 - 05.2025

Restaurant manager

Manna Asian cuisine
01.2021 - Current

No Degree - International relations

Salisbury university

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