Ivette Ruiz-Villafana
Crowley,TX
Summary
Bilingual Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success. Seeking a full-time position that will employ interpersonal skills, excellent time management and utilizing my bilingual expertise.
Overview
9
9
years of professional experience
Work History
Corporate Server Trainer
Cotton Patch Cafe
04.2012 - 08.2019
- Provided continuous evaluation and feedback to server employees.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Teller
Wells Fargo
01.2011 - 04.2012
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Monitored and reported suspicious activity in line with bank security policies.
- Wrote and distributed customer correspondence.
Education
High School Diploma -
North Crowley High School
Fort Worth, TX06.2007
Skills
- Employee Coaching
- Task Delegation
- Policy Enforcement
- Guest Relations Management
- New employee mentoring
- Food Quality Standards
- Server Management
- Motivational Techniques
- Interview Coordinator
- Bilingual in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Corporate Server Trainer
Cotton Patch Cafe
04.2012 - 08.2019
Teller
Wells Fargo
01.2011 - 04.2012
High School Diploma -
North Crowley High School
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