Ivette Sepulveda
Yuma,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data entry, database management and scheduling.
Overview
3
3
years of professional experience
Work History
Caregiver
United Cerebral Palsy Of Southern Arizona
Yuma, AZ
04.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Planned and guided age-appropriate tasks like reading, crafts and other.
Front Desk Receptionist
United Cerebral Palsy Of Southern Arizona
Yuma, AZ
09.2021 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
Warehouse Team Member
Hobby Lobby
Yuma, United States
07.2021 - 01.2022
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Wrapped pallets in shrink wrap prior to loading.
- Loaded, unloaded and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
Host
Applebee's Neighborhood Grill & Bar
Yuma, AZ
03.2019 - 06.2020
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Recorded available tables after seating each party using specialized seating software.
- Answered customer questions about hours, seating and menu information.
- Checked and restocked server areas and organized and got change for front counter.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Informed servers of newly seated parties for speedy service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
Education
Some College (No Degree) - Nursing
Arizona Western College
Yuma, AZHigh School Diploma -
Gila Ridge High School
Yuma, AZ05.2017
Skills
- Problem Identification
- Respectful and Compassionate
- Time Management
- Attentive to People
- First Aid Certification
- Laptop and Tablet Operation
- Call Answering and Routing
- Customer Complaint Resolution
- Visitor and Customer Relations
- Positive Attitude and Energetic
- Front Desk Operations
- Customer Service
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Caregiver
United Cerebral Palsy Of Southern Arizona
04.2022 - Current
Front Desk Receptionist
United Cerebral Palsy Of Southern Arizona
09.2021 - 07.2022
Warehouse Team Member
Hobby Lobby
07.2021 - 01.2022
Host
Applebee's Neighborhood Grill & Bar
03.2019 - 06.2020
Some College (No Degree) - Nursing
Arizona Western College
High School Diploma -
Gila Ridge High School
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