Work Preference
Summary
Work History
Education
Skills
Languages
Timeline
Generic
Open To Work

Ivette Sesenton

Mayaguez

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Cashiers,sales Person Ticket AgentLobby AttendantSales Associate

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-Site
Location: Mayaguez, USMayagüez
Open to relocation: Yes

Salary Range

$10/hr - $11000200/hr

Important To Me

Stock Options / Equity / Profit Sharing401k matchPaid sick leavePaid time offCareer advancement

Summary

Dynamic customer service professional with extensive experience at Walmart, excelling in cash handling and issue resolution. Recognized for enhancing customer satisfaction through effective communication and teamwork, contributing to increased sales and repeat business. Proven ability to maintain accuracy in cash drawer balancing while delivering exceptional service in fast-paced environments.

Work History

Cashiers,sales Person

Walmart
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted in maintaining store cleanliness and organization to enhance shopping experience.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to improve checkout efficiency during peak hours.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Contributed to achieving store sales goals through effective upselling techniques at checkout.
  • Implemented best practices for handling cash transactions, ensuring accuracy and security.
  • Monitored inventory levels at registers, notifying management of discrepancies or shortages.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Ticket Agent

ASIG, Aircraft Service International Group
  • Processed passenger ticket requests efficiently using airline reservation systems.
  • Provided accurate flight information and support to enhance customer experience.
  • Assisted customers with luggage check-in procedures, ensuring compliance with regulations.
  • Collaborated with team members to resolve ticketing discrepancies promptly.
  • Maintained up-to-date knowledge of airline policies and fare structures for effective service delivery.
  • Implemented improvements in ticketing workflow to streamline operations and reduce wait times.
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
  • Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
  • Verified passenger identification and processed required travel documents for smooth boarding procedures.
  • Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
  • Streamlined the check-in process for faster boarding times and improved passenger experience.
  • Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
  • Kept passengers informed about flight status updates via timely announcements and personal interactions.
  • Coordinated with other departments such as catering services or ground crew for seamless operations during each flight''s turnaround time.
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Contributed to team efforts by cross-training in various positions, including baggage handling and gate operations.
  • Collaborated with airline staff to address flight delays or cancellations, minimizing inconvenience for passengers.

Lobby Attendant

Hyatt Hotels Corp
  • Maintained cleanliness and organization of lobby area to enhance guest experience.
  • Assisted guests with inquiries and provided information about hotel services.
  • Ensured timely stocking of supplies and amenities for lobby operations.
  • Monitored lobby traffic to maintain a safe and welcoming environment.
  • Collaborated with housekeeping team to uphold high cleanliness standards.
  • Implemented feedback from guests to improve service delivery in lobby area.
  • Supported event setups by arranging seating and decorations as needed.
  • Monitored lobby activity and reported any suspicious behavior to hotel security, maintaining a safe environment for all visitors.
  • Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
  • Assisted guests with luggage and other belongings, contributing to a seamless check-in experience.
  • Organized the daily distribution of newspapers and other publications to guests'' rooms, providing timely access to important information.
  • Managed lost-and-found items effectively by logging details accurately in records system and returning items promptly upon request from rightful owner.
  • Conducted thorough inspections of the lobby area at designated intervals, identifying any necessary cleaning or maintenance tasks before they became noticeable to guests.
  • Ensured timely restocking of essential lobby supplies such as newspapers, brochures, and refreshments for guest convenience.
  • Provided accurate directions and local recommendations to guests, supporting their overall enjoyment during their stay.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their concerns.

Sales Associate

Kmartcorp
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted in maintaining store cleanliness and organization to enhance shopping experience.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to improve checkout efficiency during peak hours.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Contributed to achieving store sales goals through effective upselling techniques at checkout.
  • Implemented best practices for handling cash transactions, ensuring accuracy and security.
  • Monitored inventory levels at registers, notifying management of discrepancies or shortages.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Education

GED - General Studies

José De Diego High School
Puerto Rico
05.1977

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Merchandise restocking
  • Cash drawer balancing
  • Refund handling
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Order packaging
  • Retail merchandising
  • Purchase assistance
  • Order verification
  • Loss prevention

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Cashiers,sales Person

Walmart

Ticket Agent

ASIG, Aircraft Service International Group

Lobby Attendant

Hyatt Hotels Corp

Sales Associate

Kmartcorp

GED - General Studies

José De Diego High School

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