EVETTE FENNESSY
Harker Heights
Summary
Knowledgeable Customer Service Associate, with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Demonstrating success in efficiently processing transactions and maintaining welcoming store atmosphere. Known for strong team collaboration and adaptability in dynamic environments, ensuring smooth store operations and high customer satisfaction.
Overview
18
18
years of professional experience
Work History
Front End Cashiers
Walmart
Harker Heights, TX
09.2023 - Current
- Processed customer transactions accurately and efficiently using POS systems.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer interaction best practices.
- Maintained organized checkout area, ensuring cleanliness and product availability for customers.
- Collaborated with team members to enhance overall store efficiency during peak hours.
- Monitored cash drawer accuracy, identifying discrepancies and rectifying errors swiftly.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
Cashier/Sales Associate
Walmart
Foley, AL
06.2017 - Current
- Ring up purchases quickly and correctly. Answer phones, correctly transfer calls, let customers into fitting room, take back returns, and put out freight.
Cashier/Deli Clerk
Rutters Farm Store
Hanover, PA
06.2015 - 07.2016
- Rang purchases, and made food to order. Followed all policies on food safety.
- Assisted customers in their food orders
- Worked the cash register
Senior Teller
Union Bank
Coalinga, CA
01.2008 - 04.2014
- Assisted clients with all their banking needs, quickly and concisely. Answered phones, filed documents, helped to load ATM machines, and TCR’s, and helped to audit the safe.
Education
Associate - Business Studies
Gettysburg, PA5 2018
Skills
- Microsoft Word (1 year)
- Extensive customer service experience
- Effective time management
- Cash management
- Quick learner
- Strong work ethic
- Excellent customer service
- Patience and empathy
- Customer service
- Team player attitude
- Loss prevention
- Cash handling expertise
- Reliability and punctuality
- Cash register operation
- Professional appearance
Accomplishments
- Trained and mentored 45 employees.
- Achieved 40% of sales quote.
- Achieved 5*'s through effectively helping with customer service.
ADDITIONAL INFORMATION
- Skills Summary
- I am a quick learner, I can multi-task very well, and I am one who thrives in fast paced environments.
Timeline
Front End Cashiers
Walmart
09.2023 - Current
Cashier/Sales Associate
Walmart
06.2017 - Current
Cashier/Deli Clerk
Rutters Farm Store
06.2015 - 07.2016
Senior Teller
Union Bank
01.2008 - 04.2014