Misha Pinckney
Savannah,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Ramada Inn
2024.06 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Breakfast Attendant
Hampton by Hilton
2023.08 - Current
- Prepare food for breakfast that morning
- Keeping food, beverages and condiments stock throughout the shift
- Keeping the area clean at all times.
Scheduling manager (Full Time)
U-Haul
2020.02 - 2023.01
- Scheduling truck reservations
- Making sure all customers have the right equipment that they need
- Ensuring customers with quality customer service
- Answering all phone calls.
Supervisor
UPS
2020.06 - 2022.03
- Insuring that all employees are on time and in the correct work area
- Insuring that all employees are in proper work attire and ready to perform all work duties
- Completing all paperwork on each and every employee that's has to be completed that day and making sure it is correct
- Making sure all employees timers are in correctly
- Making sure all work stations are cleaned at the end of shift.
Package Handler
UPS
2019.12 - 2020.06
- Verifying packages and making sure they are labeled currently and being sent to the right part of the warehouse.
Health Care Agent
Concentrix
2019.04 - 2019.11
- Answering all phone called and assisting all members with their health insurance
- Assisting all members with payments as needed
- Answering all questions that is Pertaining the the members health insurance
- Helping members make doctors appointment when needed.
PCA Personal Care Assistant
Clearwater health services
2019.05 - 2019.09
- Transporting patients to and from their doctor's appointments
- Making beds doing laundry, preparing meals, giving patients their medications, light cleaning, assisting with showering and bathing also maintain healthy sanitary conditions.
House Leader
Healthcare Staffing
2017.04 - 2018.07
- Transporting patients to and from their doctor's appointments
- Making beds doing laundry, preparing meals, giving patients their medications, light cleaning, assisting with showering and bathing also maintain healthy sanitary conditions.
Security Officer (Full-time)
ALLIIEDBARTON SECURITY (SCAD)
2015.12 - 2017.04
- Ensure the facility is provided with high quality security services to protect people and property
- Report safety concerns, security breaches and unusual circumstances both verbally and in writing
- Build, improve and maintain effective relationships with both client employees and guests
- Answer questions and assist guests and employees
- Remain flexible to ever changing environments; adapt well to different situations
- Patrol the facility on foot or vehicle
- Answer phones or greet guests / employees in a professional, welcoming manner
- Monitor closed circuit television systems and alarms.
Sales Associate/Cashier
WILSONS LEATHER
2015.03 - 2015.06
- Greeting customers as they arrive in the store
- Provide customer service and assist with questions or concerns
- Take payment in exchange of items sold
- Maintain a clean working environment.
Order Clerk
PIER
2015.01 - 2015.06
- Receive pick tickets from supervisor
- Read orders to find the catalog number, size, color, and the quantity of the merchandise
- Obtaining the merchandise from shelves
- Picking customer's orders from shipment
- Transport good to their shipping locations
- Maintain a clean working environment.
Cashier
POPEYES CHICKEN
2013.09 - 2015.04
- Taking customer's orders
- Working in a fast paced environment
- Maintaining a clean work environment
- Place customer food in pack and make drinks
- Make sure that front lobby is cleaned and secured at closing.
Sales Associate
RUGGED WAREHOUSE
2014.01 - 2015.03
- Greeting customers as they arrive in store
- Assist with questions and concerns
- Assist with the checkout process of purchases
- Provide customer service and enter transactions in system
- Maintain a clean working environment.
Housekeeping
THE GUEST HOUSE
2012.05 - 2013.12
- Cleaning rooms, lounges, lobbies, restrooms and hallways
- Dust and polish all wooden surfaces in rooms and lobby
- Change trash in all parts of hotel
- Maintain a safe and clean work environment.
Cashier
WENDY'S
2006.07 - 2007.08
- Taking customer's orders
- Ensuring that all items are bagged in a timely manner
- Maintain a clean working environment
- Ensure that cash register balances at the end of shift.
Education
High school -
SAVANNAH HIGH SCHOOL
Savannah, GA06.2009
Skills
- Microsoft Word (1 year)
- Microsoft Office (1 year)
- Microsoft Outlook (2 years)
- Microsoft Powerpoint (3 years)
- Administrative Experience (1 year)
- Medical Office Experience (1 year)
- Medical Receptionist (1 year)
- Customer Service (6 years)
- Communications (1 year)
- Retail Sales (2 years)
- Front Desk (1 year)
- Computer Skills (1 year)
- Typing (Less than 1 year)
- Security
- Word Processing
- Meal Preparation
- English
- Supervising experience
- Medical scheduling
- Home care
- Food service
- Windows
- Hotel experience
- Driving
- Cash register
- Organizational skills
- Phone etiquette
Certification
- CPR Certification
- First Aid Certification
Additional Information
5 years of experience in retail and customer service. Work well with others. Goal oriented individual with strong leadership skills. Well organized, highly motivated, and detail-directed problem solver. Quick learner- able to grasp instructions accurately and complete tasks in a timely manner. Excellent word processing skills (MS Office Suite)
Workauthorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
Front Desk Agent
Ramada Inn
2024.06 - Current
Breakfast Attendant
Hampton by Hilton
2023.08 - Current
Supervisor
UPS
2020.06 - 2022.03
Scheduling manager (Full Time)
U-Haul
2020.02 - 2023.01
Package Handler
UPS
2019.12 - 2020.06
PCA Personal Care Assistant
Clearwater health services
2019.05 - 2019.09
Health Care Agent
Concentrix
2019.04 - 2019.11
House Leader
Healthcare Staffing
2017.04 - 2018.07
Security Officer (Full-time)
ALLIIEDBARTON SECURITY (SCAD)
2015.12 - 2017.04
Sales Associate/Cashier
WILSONS LEATHER
2015.03 - 2015.06
Order Clerk
PIER
2015.01 - 2015.06
Sales Associate
RUGGED WAREHOUSE
2014.01 - 2015.03
Cashier
POPEYES CHICKEN
2013.09 - 2015.04
Housekeeping
THE GUEST HOUSE
2012.05 - 2013.12
Cashier
WENDY'S
2006.07 - 2007.08
High school -
SAVANNAH HIGH SCHOOL