Ivette P Renteria
Rancho Cucamonga,CA
Summary
Detail-oriented cashier with proven skills in customer service, payment processing, and cash register management. Committed to enhancing customer experiences and team efficiency.
Overview
15
15
years of professional experience
Work History
Cashier
H MART
Chino, California
02.2025 - 09.2026
- Delivered exceptional customer service to enhance shopping experience.
- Provided excellent customer service in a fast-paced environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with product inquiries and store navigation.
- Handled returns and exchanges according to store policy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained accurate cash drawer and balanced daily sales reports.
- Trained new team members on cash register operation and customer service to enhance team efficiency.
- Collaborated with team members to ensure smooth store operations.
- Ensured cleanliness and organization of service area to enhance customer experience.
- Stocked merchandise at cash registers to ensure product availability.
- Created strategies to improve customer service processes, leading to increased customer satisfaction.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Completed customer registration forms to facilitate account setup.
- Ensured client satisfaction through excellent customer service skills.
Housekeeper
Own Business
Rancho Cucamonga, California
09.2019 - 02.2025
- Cleaned residential and commercial spaces using industry-standard cleaning products.
- Cleaned homes following specific and detailed protocols and requests.
- Sanitized high-touch areas to promote health and safety standards.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Thoroughly cleaned bathrooms, including toilets, showers, sinks, and countertops, ensuring sanitation and hygiene. including toilets, showers and bathtubs, sinks and countertops.
- Organized and sanitized kitchens, bedrooms, living rooms, and bathrooms to ensure cleanliness and reduce germ presence.
- Swept, mopped, vacuumed and polished floors of all types.
- Followed detailed cleaning schedules to maintain consistency and thoroughness.
- Managed time effectively to complete tasks within designated time frames.
- Communicated with clients to understand specific cleaning needs and preferences.
- Coordinated cleaning schedules with clients to enhance service delivery based on availability and time constraints.
- Used proper chemicals and cleaning materials to optimal dilution and clean specific surfaces following client requests.
- Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
- Washed windows inside and outside to enhance visibility and cleanliness of premises.
- Maintained organized inventory of cleaning supplies to ensure readiness and efficiency in service delivery.
- Marketed cleaning services through targeted promotions and discounts to attract new clients. to grow customer base, offering client referral discounts, coupons and holiday promotions.
Underwriter
Just Auto Insurance
Ontario, California
03.2012 - 12.2013
- Assessed client documentation for policy eligibility, ensuring compliance with underwriting standards.
- Verified accuracy of income statements, tax returns, and bank statements.
- Analyzed risk factors to determine appropriate coverage levels.
- Underwrote renewals by reviewing premium history, claims history and company financial condition to determine action.
- Determined maximum loan amounts based on underwriting standards and effectively communicated decisions to customers.
- Utilized underwriter authority to correspond with corporate risk appetite and strategy.
- Collaborated with agents to clarify underwriting requirements and expectations.
- Ensured all underwriting activities complied with company policies and external regulations.
- Maintained up-to-date knowledge of industry trends, regulations and compliance requirements.
- Negotiated terms and conditions of loan products with brokers and agents.
- Utilized diverse data tools and processes to analyze, interpret and manage data.
- Reduced value of substandard risk policy through careful evaluation. and specified endorsements.
Education
High School Diploma -
Colegio Gilberto Owen
Mexico08-2005
Skills
- Cash register management
- Payment processing
- Customer service
- Return processing
- Inventory management
- Sales techniques
- Sales analysis
- Team training
- Customer support
- Onboarding process
Timeline
Cashier
H MART
02.2025 - 09.2026
Housekeeper
Own Business
09.2019 - 02.2025
Underwriter
Just Auto Insurance
03.2012 - 12.2013
High School Diploma -
Colegio Gilberto Owen