Ivey Pritchett
Decatur,Georgia
Summary
Licensed Life and Health Insurance Agent with over 15 years of experience in personnel management, customer service, sales, business operations, and youth development. Skilled in assessing client needs, recommending appropriate insurance solutions, and ensuring regulatory compliance. Strong background in staff leadership, program development, and operational efficiency. Committed to building lasting client relationships, delivering exceptional service, and achieving organizational goals through effective communication and problem-solving.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Remote Health Insurance Agent
TTEC
Decatur, GA
01.2022 - 2026
- Achieved recognition for outstanding customer service and expertise in health insurance advisory.
- Elevated customer satisfaction with detailed explanations of complex insurance policies and benefits.
- Resolved complex coverage questions by researching policy details and documenting accurate call notes.
- Handled sensitive personal information discreetly while adhering to strict privacy regulations at all times.
Front office/Caregiver
Right At Home
Covington, GA
01.2020 - 01.2022
- Supported mobility, transfers, and repositioning to promote safety and reduce fall risk.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Client Guide
Assurance
Decatur, GA
01.2019 - 01.2020
- Assisted members with claims status, plan details, and next-step guidance across multiple communication channels.
- Delivered consistent customer support while balancing empathy, accuracy, and efficiency.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
Program Coordinator
BOLD Ministries
Conyers, GA
01.2018 - 01.2020
- Coordinated program schedules, aligning ministry activities with staffing, space, and participant needs.
- Supported volunteer communication by distributing updates, assignments, and follow-up instructions.
- Tracked attendance, registrations, and participant records with consistent data entry accuracy.
- Assisted with planning meetings, documenting action items and next-step responsibilities.
PEER Education Manager
More Than Conquerors, Inc
Conyers, GA
01.2015 - 01.2018
- Developed education programs aligned with organizational mission and student learning needs.
- Monitored curriculum delivery to maintain consistency and instructional quality.
- Coordinated daily instructional operations, schedules, and program materials.
- Led cross-functional teams to develop school-wide initiatives focused on improving student outcomes.
Educator Supervisor
Holistic Education for the Advancement of Teens/ Metro Atlanta Youth for Christ
Norcross, Georgia
01.2005 - 01.2015
- Supervised instructors delivering teen development sessions and ensured alignment with program standards.
- Coached staff on lesson delivery, classroom management, and youth engagement techniques.
- Supported professional development initiatives for faculty members by facilitating workshops on best practices in education.
- Contributed to school-wide improvement efforts by serving on committees focused on curriculum development, accreditation reviews, and policy updates.
Education
Business Software/Accounting
Asher Business College/Brown Mackie
Norcross, GANursing Asst/Nursing Technician I & II
Dekalb Piedmont Technical College
Decatur, GA01-1995
Skills
- Health insurance
- Insurance policy sales
- Insurance coverage verification
- Customer service
- Telephonic support
- Negotiation
- Quotes and sales
- Insurance product knowledge
Certification
- Licensed Life Insurance Agent
- Licensed Heath Insurance Agent
- Customer Service Training
- Train the Trainer
- Anger Management Training
- Certified Life Coach
- Management Training
- Leadership Training
- Strategies for Positive Youth Development Certification
- Conflict Resolution Training
- Christian Counseling Certification
- Patient Care Technician I & II
- Nursing Assistant
- Relationship Skills Training
- Georgia Council of Child Abuse Certification
- Dibble Programs/Relationship Plus
Timeline
Remote Health Insurance Agent
TTEC
01.2022 - 2026
Front office/Caregiver
Right At Home
01.2020 - 01.2022
Client Guide
Assurance
01.2019 - 01.2020
Program Coordinator
BOLD Ministries
01.2018 - 01.2020
PEER Education Manager
More Than Conquerors, Inc
01.2015 - 01.2018
Educator Supervisor
Holistic Education for the Advancement of Teens/ Metro Atlanta Youth for Christ
01.2005 - 01.2015
Business Software/Accounting
Asher Business College/Brown Mackie
Nursing Asst/Nursing Technician I & II
Dekalb Piedmont Technical College