Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iviannah Cooper

Union

Summary

Determined leader with experience in directing activities of workgroups, develops strategies, provides training, sets goals and obtains team and customer feedback. Excellent interpersonal and communication skills. Committed to achieving team success through effective teamwork and communication. Big picture focus with voicing goals and creating a vision to succeed. Problem solver, networker, and consensus builder.

Overview

3
3
years of professional experience

Work History

Team Leader

Panera Bread
09.2022 - Current
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Frequently inspected production area to verify proper equipment operation.
  • Resolved product or service problems by clarifying customer's complaint, determining the cause and selecting best solution to solve problem.
  • Trained and supervised team in providing the best possible quality service to customers.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Monitored front areas so that questions could be promptly addressed.

Team Member

Carvel Ice Cream Store
08.2022 - 09.2022
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.

Education

Business Communication

Caldwell University
Caldwell, NJ
05-2028

High School Diploma -

Union High School
Union, NJ
06-2024

Skills

  • Complaint resolution
  • Leadership
  • Client communication
  • Expectation setting
  • Cash handling
  • Safety processes and procedures
  • Teamwork and collaboration

Timeline

Team Leader

Panera Bread
09.2022 - Current

Team Member

Carvel Ice Cream Store
08.2022 - 09.2022

Business Communication

Caldwell University

High School Diploma -

Union High School

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