Ivis Mace

• Direct Report to Head of Technology and Head of Product.
• Quarterly All-Hands - Product and Technology.
• Created on average 20 presentations weekly.
• Board Meeting Preparation.
• Meeting notes and follow up action items.
• Resolved problems, improved operations and provided exceptional service.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Applied effective time management techniques to meet tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Led staff and vendors in providing high level of service for owner and guests.
• Organized and coordinated conferences and monthly meetings.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Handled confidential and sensitive information with discretion and tact.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

• Direct report to Chief Operations Officer and Chief Technology Officer.
• Conceptualized and executed projects, leveraging automation tools to save an average of 15 hours per week; streamlined processes resulting in a 25% increase in team productivity.
• Orchestrated end-end execution of multiple projects, delivering high-quality results within strict timelines; achieved a 20% increase in customer satisfaction and a 15% reduction in project completion time.
• Vendor Management.
• Expense Report processing - SAP Concur.

In addition - Facilities Manager from 10/2019 to 06/2022:

• Promoted within 12 months, due to strong performance and organizational impact.
• Directly managed head quarter office, 13 market offices, 5 satellite offices and two direct reports.
• Executed the entire RTW initiative under budget for the pilot program.
• Controlled expenses to meet budget requirements.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
• Analyzed building control and HVAC system performance and recommended improvements.
• Drove continuous improvement of processes and systems operation.
• Investigated problems and determined appropriate remedies.

• Direct report to the Senior Vice President of Samsung, Home Appliance Division of The Home Depot account.
• Developed procedures for event planning.
• Secure budget management and provide submittal for budget increase.

• Direct Report to the Chief Executive Officer.
• Serve as a liaison to the members of the senior executive team; organize and coordinate executive outreach and external relations efforts; and oversee special projects.
• Provide “gatekeeper” and “gateway” role, creating a win-win situations for direct access to the CEO’s time and office.
• Research, prioritize and follow up on incoming issues and concerns addressed to the CEO, including those of a sensitive or confidential nature; determine appropriate course of action, referral, or response.
• Board Support and Liaison Serve as the CEO’s administrative liaison to various Board of Director companies owned by the CEO’s family.

• Direct report to CEO/President.
• Managed staff development in seven partnering offices.
• License Administration.
• Business Analysis/projected performance for new business partnership (s).