Ivis M. Guerrero
Alvin
Summary
Dedicated and compassionate Licensed Vocational Nurse (LVN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
19
19
years of professional experience
Work History
Behavioral Health Nurse
Shiloh Treatment Ctr
02.2025 - Current
- Conducted comprehensive assessments of children and adolescents to identify mental health issues and develop tailored care plans.
- Fostered strong relationships with patients and families, enhancing trust and communication for better treatment outcomes.
- Facilitated group therapy sessions, promoting social skills and emotional management among participants.
- Ensured compliance with legal requirements while maintaining accurate patient records and monitoring progress.
Intake Coordinator
Interim HealthCare Inc.
01.2024 - 08.2025
- In my role, I streamlined the intake process for patients at Interim HealthCare Inc., ensuring timely access to quality care. By efficiently gathering essential clinical and financial information, I facilitated effective communication between patients and healthcare providers. My responsibilities also included scheduling home visits and managing a team of over 15 RNs, which significantly improved operational efficiency and patient satisfaction.
Clinical Case Manager
The Hartford
01.2023 - 01.2024
- I successfully navigated complex cases to improve recovery outcomes for disabled workers while maintaining a focus on effective communication and collaboration.
- Engaged with employers, workers, and medical providers to ensure comprehensive support and timely interventions.
- Documented all correspondence meticulously, enhancing the efficiency of claims processing and follow-ups.
- Developed strong analytical skills through the evaluation of clinical documentation, driving better treatment decisions.
Customer Care Nurse
Customer Care Nurse
10.2020 - 01.2023
- I excelled in delivering exceptional customer care as a nurse, focusing on leave management and compliance.
- Managed a high volume of calls, averaging 30-40 per day, while maintaining professionalism and empathy.
- Ensured accurate documentation of leave requests, contributing to a streamlined process for clients.
- Engaged in ongoing education regarding laws and policies, enhancing service delivery and client satisfaction.
Triage Licensed Practical Nurse
Houston Methodist
09.2018 - 10.2020
- I excelled in delivering high-quality patient care through effective triage and communication.
- Assessed and prioritized patient needs, leading to improved response times and care coordination.
- Developed and updated triage protocols, enhancing clinic efficiency and patient safety.
- Participated in quality improvement initiatives, contributing to better health outcomes and patient education.
Bilingual Transplant Communication Coordinator
Bilingual Transplant Communication Coordinator
07.2011 - 09.2018
- I successfully streamlined patient communication and education processes within the transplant program.
- Conducted comprehensive patient intake and triaged concerns, improving response times by 30%.
- Developed bilingual educational materials and webinars, increasing patient engagement among Spanish speakers by 40%.
- Trained staff on effective communication strategies, fostering a collaborative environment and enhancing team performance.
Program Nurse
The Right Step
04.2009 - 09.2013
- I played a pivotal role in managing the care of patients with substance use disorders, ensuring their safety and recovery.
- Developed and implemented individualized treatment and aftercare plans in collaboration with a multidisciplinary team.
- Monitored detoxification processes, ensuring timely administration of medications and lab work.
- Enhanced patient care protocols, contributing to improved recovery rates and overall patient satisfaction.
Clinic Nurse
Clinic Nurse
06.2009 - 07.2011
- I excelled in providing comprehensive nursing care for patients with neurological disorders at Houston Methodist, achieving significant improvements in patient outcomes.
- Developed and implemented care plans for patients using Intrathecal Baclofen pumps, enhancing their quality of life.
- Coordinated specialty clinics, improving patient scheduling efficiency by 30%.
- Trained and mentored new nursing staff, fostering a collaborative and knowledgeable team environment.
Staffing Coordinator/Staff LVN
The Watershed Addiction Treatment Programs Inc
12.2007 - 01.2009
- Responsible for scheduling/staffing nurses. Provided medical and psychiatric nursing assessments. Trained new nurses in the management of the chemically dependent patient. Educated patients on the medical aspect of addiction via group classes.
Charge Nurse
Friendship Haven
06.2006 - 02.2007
- Provided geriatric nursing assessments. Provided and supervised patients in medication administration, insulin administration, respiratory therapy, wound care, and feedings via PEG tubes. Assist clients with the physical rehabilitation.
Education
Associate of Arts - AA - General Studies
Alvin Community College
08.2021
undefined
Alvin Community College
01.2006
H.S. Diploma - undefined
Alvin High School
01.2001
Skills
- Logical reasoning skills
- Team leadership
- Team-based problem resolution
- Commitment to accountability
- Accurate clinical documentation
- Chronic illness management
- Experience with EPIC systems
- Bilingual in English and Spanish
Languages
Spanish (Native or Bilingual)
English (Native or Bilingual)
Timeline
Behavioral Health Nurse
Shiloh Treatment Ctr
02.2025 - Current
Intake Coordinator
Interim HealthCare Inc.
01.2024 - 08.2025
Clinical Case Manager
The Hartford
01.2023 - 01.2024
Customer Care Nurse
Customer Care Nurse
10.2020 - 01.2023
Triage Licensed Practical Nurse
Houston Methodist
09.2018 - 10.2020
Bilingual Transplant Communication Coordinator
Bilingual Transplant Communication Coordinator
07.2011 - 09.2018
Clinic Nurse
Clinic Nurse
06.2009 - 07.2011
Program Nurse
The Right Step
04.2009 - 09.2013
Staffing Coordinator/Staff LVN
The Watershed Addiction Treatment Programs Inc
12.2007 - 01.2009
Charge Nurse
Friendship Haven
06.2006 - 02.2007
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Alvin Community College
H.S. Diploma - undefined
Alvin High School
Associate of Arts - AA - General Studies
Alvin Community College
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