Ivis Wonlah
Lawrenceville,GA
Summary
Customer Support Professional bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Direct Support Professional Caregiver
United Cerebral Palsy Of Georgia
Atlanta, GA
04.2022 - Current
- Build strong relationships with clients to deliver emotional support and companionship.
- Support clients with mental support and physical activities to accomplish the quality of life and sustain needs.
- Assist clients with daily living needs to maintain self-esteem and general wellness.
- Assist with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored client vital signs, administered medications, and tracked behaviors to keep the healthcare supervisor well-informed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Office Manager
Lee's Auto Repair And Sales
Orlando, FL
01.2020 - 05.2023
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
- Managed office operations and scheduling of appointments
- Compared vendor prices and negotiated for optimal savings.
Customer Service Specialist
First Franklin Financial
Lawrenceville, GA
09.2016 - 03.2019
- Evaluate loan applications and creditworthiness for loan approval.
- Issued and signed loan-approved checks.
- Maintain customer confidence by keeping personal information confidential.
- Underwriting, bill pay, lead teller duties, and selling insurance products.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered an average of 100 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.
- Used consultative techniques to understand customer needs and make strategic plans for loan requests
Client Care Professional
Addy's Ontime Transportation
Grayson, GA
08.2013 - 07.2016
- Determined the need for special assessment activities for complex cases, effectively handling care plans.
- Coordinated, scheduled, and arranged meetings for travel calendars.
- Fielded 100-200 customer inquiries daily ensuring consistent superior customer service.
- Increased new customer acquisition by 50% in the first 90 days of employment. Cross-sold products and services to customers increasing customer retention.
Education
Real Estate License - Real Estate
Climer School of Real Estate
Orlando, FL10.2020
High School Diploma -
Gwinnett Technical College
Lawrenceville, GA12.2013
Skills
- Emergency Situations
- Progressive Care
- Behavior Redirection
- Dependable and Responsible
- Verbal and Written Communication Skills
- Client Transportation
- Complex Problem-Solving
- Strong Ethics
- Medical Records Management
- Word Processing
Accomplishments
- Published Author
- Published Playwriter
Timeline
Direct Support Professional Caregiver
United Cerebral Palsy Of Georgia
04.2022 - Current
Office Manager
Lee's Auto Repair And Sales
01.2020 - 05.2023
Customer Service Specialist
First Franklin Financial
09.2016 - 03.2019
Client Care Professional
Addy's Ontime Transportation
08.2013 - 07.2016
Real Estate License - Real Estate
Climer School of Real Estate
High School Diploma -
Gwinnett Technical College