Ivo Ngeh
GAITHERSBURG,MD
Summary
To obtain a challenging and rewarding position as a Correctional Officer where I can utilize my skills and experience not only to maintain a safe and secure environment but also to enforce clearly defined institutional rules and policies. After going through the responsibilities of a Correctional Officer, I believe I'm the ideal candidate for this role because I possess a unique combination of skills and personal qualities that align perfectly with the demands of a Correctional Officer. Strong interpersonal communication skills enable me to effectively interact with inmates, colleagues, and supervisors, promoting a safe and respectful environment. The ability to remain calm under pressure, think critically, and make good decisions will serve me well in high-stress situations. I'm passionate about rehabilitation and believe that every individual deserves an opportunity to reform and reintegrate into society. I'm committed to upholding the highest standards of professionalism, integrity, and ethics, ensuring that I make a positive impact on the lives of those in my care. Additionally, my physical and mental stamina, combined with my ability to work effectively in a team environment, make me an asset to your facility. I'm eager to bring my skills and dedication to a role where I can make a real difference in the lives of others and contribute to the safety and security of our community.
Overview
1
1
Certification
4
4
years of professional experience
Work History
0rder Fulfillment Associate
The Home Depot
15740 Shady Grove Rd,Gaithersburg,Md,20877
01.2026 - Current
- Managed order processing and fulfillment operations to ensure timely delivery of products
- Implemented process improvements that enhanced accuracy in order picking and packing tasks.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Followed procedures at all times for personal and team safety.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
Correctional Officer Trainee
Montgomery County Government MD
Montgomery, MD
02.2025 - 06.2025
- Minimized incidents of self-harm among inmates through diligent observation, timely intervention, and appropriate referrals to mental health professionals when needed.
- Upheld high ethical standards throughout daily operations by adhering to departmental policies, procedures, and relevant legal frameworks.
- Assisted in maintaining a secure environment through regular patrols, headcounts, and facility inspections.
- Acted as a positive role model for inmates by exhibiting professionalism, integrity, and dedication to the job at all times.
- Ensured proper healthcare access for inmates by coordinating with medical professionals regarding appointments and medication administration.
- Established trust with inmate population through active listening skills, empathy, and respectful interactions that fostered positive relationships at the facility level.
- Demonstrated adaptability in handling multiple tasks simultaneously, such as supervising recreational activities while remaining vigilant for any security risks.
- Maintained order during meal times, managing food distribution while ensuring appropriate portions were served to each inmate.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Established positive working relationships and maintained boundaries with resident offenders.
- Provided assistance and guidance to inmates regarding daily activities.
- Supervised inmates during meals, recreation and other activities.
- Enforced rules and regulations to maintain order among inmates.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Improved communication between staff members by participating in daily shift briefings and sharing relevant information about inmates.
Shortage Control Associate
Burlington Coat Factory Department Store
600 N Frederick Ave, Gaithersburg, MD 20877
10.2022 - 03.2025
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Salad Bar Clerk
Giant Food
229 Kentlands Blvd, Gaithersburg, MD
02.2023 - 02.2025
- Complied with safety standards while handling food and buffet equipment.
- Ensured food safety compliance by consistently checking temperatures and freshness of ingredients.
- Maintained cleanliness throughout the store, including sweeping floors, wiping down countertops, and sanitizing utensils regularly.
- Collaborated with team members to efficiently restock the salad bar during peak hours, ensuring a positive customer experience.
- Participated in ongoing training sessions to stay current on food safety guidelines and best practices for operating a successful salad bar station.
- Cut and prepared fresh fruits and fresh squeezed daily for optimal taste and quality.
- Supported fellow staff members during busy periods by stepping in to help wherever necessary.
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar area.
- Contributed to a positive work environment through effective communication with coworkers and supervisors alike.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Addressed customer complaints and inquiries to verify satisfaction.
Front End Customer Service Associate
Giant Food
Kentlands Blvd.Gaithersburg,MD 20878
08.2022 - 02.2023
- Maintained clean and organized front end areas to uphold polished company image.
- Maintained a professional and welcoming front end area, setting a positive first impression for customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Ensured compliance with all safety procedures at the front end, resulting in a consistently safe and secure shopping environment for customers.
- Carried out any other assigned duties within the store, and supported marketing efforts aimed at driving revenue growth.
Education
Bachelor of Arts - Public Law
University of Yaoundé II
SOA, Yaoundé, Cameroon.09-1992
Skills
- Excellent communication and interpersonal skills
- Proficient in English and French Languages
- Ability to work and collaborate in a team and also interact easily in a dynamic environment
- Quick to adjust to changing situations
- Excellent problem-solving and conflict-resolution skills
- Ability to remain calm under pressure, think critically, and make sound judgment
- Ability to maintain confidentiality and handle sensitive information
- Possess excellent time management and customer relationship skills
Certification
Professional Scrum Master I
November 2022
Timeline
0rder Fulfillment Associate
The Home Depot
01.2026 - Current
Correctional Officer Trainee
Montgomery County Government MD
02.2025 - 06.2025
Salad Bar Clerk
Giant Food
02.2023 - 02.2025
Shortage Control Associate
Burlington Coat Factory Department Store
10.2022 - 03.2025
Front End Customer Service Associate
Giant Food
08.2022 - 02.2023
Bachelor of Arts - Public Law
University of Yaoundé II