Ivona Hardy
Riverton,UT
Summary
Motivated and people-focused professional with a strong background in sales, negotiations, and customer relations. Experienced in securing deals, resolving financial obligations, and building trust with clients. Skilled communicator with a proven ability to negotiate win-win outcomes and make decisions under pressure. Excited to bring these transferable skills to a Car Buyer role.
Overview
14
14
years of professional experience
Work History
Internal Strategy Team
Discover Card
01.2023 - Current
- Negotiate settlements with clients to resolve accounts for less than the balance owed.
- Collaborate with internal teams to develop strategies for improving customer experience and operational efficiency.
- Balance business objectives with customer needs to achieve positive outcomes.
Collections Specialist
Discover Card
01.2021 - 01.2023
- Contacted customers to negotiate payment arrangements and bring delinquent accounts current.
- Consistently exceeded recovery goals through strong communication and persuasion skills.
- Developed expertise in handling sensitive financial conversations with empathy and professionalism.
Stay-at-Home Parent
01.2017 - 01.2020
- Managed household responsibilities while maintaining organization, scheduling, and problem-solving skills.
- Applied strong communication and multitasking abilities to support family needs and logistics.
Sales Representative
SelectHealth
01.2014 - 01.2017
- Sold private insurance plans to individuals and families, consistently meeting and exceeding sales goals.
- Educated clients on available options, tailoring recommendations to their unique needs.
- Built long-term client relationships through trust, transparency, and follow-through.
Lead Teller
Wells Fargo
01.2012 - 01.2014
- Worked directly with clients, building strong relationships and providing excellent customer service.
- Managed branch operations, trained and mentored tellers, and ensured compliance with policies.
Education
High School Diploma - undefined
West High School
Salt Lake City, UT01.2012
Skills
- Negotiation & Deal-Making
- Sales & Customer Relationship Management
- Payment Structuring & Financial Analysis
- Problem-Solving & Critical Thinking
- Strong Communication & Interpersonal Skills
- High-Pressure Decision Making
- Goal-Oriented & Results Driven
Timeline
Internal Strategy Team
Discover Card
01.2023 - Current
Collections Specialist
Discover Card
01.2021 - 01.2023
Stay-at-Home Parent
01.2017 - 01.2020
Sales Representative
SelectHealth
01.2014 - 01.2017
Lead Teller
Wells Fargo
01.2012 - 01.2014
High School Diploma - undefined
West High School