IVONA URBANSKA

• Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
• Cleared dishes after courses for prompt table maintenance.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Operated POS terminals to input orders, split bills and calculate totals.
• Promoted desserts, appetizers and specialty drinks to optimize sales.

• Prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
• Executed cash transactions quickly and accurately.
• Greeted guests with friendliness and professionalism.
• Applied proactive and resourceful nature to create pleasant guest experiences.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Poured wine, beer and cocktails for patrons.

Responsible for making drinks for customers and cocktail waitress, serving food, and comping drinks according with company policy. Managing restaurant, signing for beer, liquor and food orders. Managing employees, and making sure guest are pleased. Lots of repeat guests. Spotted VIP customers immediately and provided special treatment, including preferred tables.

Responsible for serving guests in a timely manner, with extensive menu knowledge, making sure all guest are satisfied with Mimi's dinning experience. Making drinks according to company standards.

Responsible for to day to day bar operations, making sure all guest are served in timely manner and are satisfied with NASCAR experience. Making sure all food and drinks are served properly, all slot comps and discounts are taking care off. Also making sure the end of the day all reports are run properly. Processed over transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.

Managed three Bars/Restaurant Concepts: Auto Raceway, Cheers, America West VIP Lounge. Responsible for FOH and BOH staffing, including schedules, disciplining employees according to Culinary Union Contract.  Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of saleseffective inventory management.