Ivone Ramos

2015-Currently DCS Program coordinator/Data Entry-Comtrans

Data Entry, Responsible of the coordination of new referrals, scheduling, extensions, closures and returns. Maintained and managed organized log of caseload, Maintained detailed data entry of cases, contacted participants in a timely manner. Provided excellent customer service to clients and case managers when scheduling visitation, assisted case aides and case managers on a daily basis in communication and/or challenges experienced in the field, worked alongside supervisors to ensure efficient delivery of services to clients, case aides, and DCS.

2014 – 2015 Case Aide, Comtrans Provided safe transit to children to their supervised parent and/or family visitation time, as directed by the Department of Child Safety. Monitored visitation to ensure the child’s safety, made appropriate judgments when necessary. Documented thorough written reports on observations during supervised time, which was submitted to DCS. Completed daily maintenance and vehicle inspection on company vehicle, planned daily route based on traffic conditions, provided excellent customer service to families and DCS through active communication and detailed case note reports.

2009 – 2014 Schools dept. Driver, Comtrans-Provided safe transit to special needs children to and from school, appointments and also adults. Completed daily maintenance and vehicle inspection on company vehicle, planned daily route based on traffic conditions, provided excellent customer service through punctuality and communication with clients.

2008 – 2009 Attendant, Comtrans- Attended children with special needs during transportation which included emergency situations or normal transport. Instructed children in enforcing rules/regulations and maintaining safety during transport.