Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ivonne Eire

Hialeah,FL

Summary

Organized Agency Manager with dedication to delivering high levels of client satisfaction and generating loyal clientele. Constructed annual budgets for agency spending, capital improvements and operating costs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Recovery Agency Manager

Heat Recovery & Towing Inc.
02.2017 - Current
  • Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
  • Maintained personnel files and regularly conducted audits to verify accuracy of information.
  • Leveraged technology platforms for efficient management of client accounts, policy changes, claims processing, and billing inquiries.
  • Maintained compliance with industry regulations by conducting regular audits of policies, procedures, and employee practices.
  • Developed strong relationships with key clients, resulting in increased client satisfaction and retention rates.
  • Established clear performance metrics for the team, providing regular feedback and coaching to drive continuous improvement.
  • Optimized resource allocation by monitoring agent productivity levels and adjusting staffing as needed for maximum efficiency.
  • Negotiated contracts with carriers for competitive pricing structures that attracted new clientele while retaining existing customers.
  • Achieved consistent year-over-year growth in both revenue generation and client acquisition through strategic planning and execution.
  • Facilitated open communication channels within the agency environment that promoted collaboration towards shared goals among staff members.
  • Collaborated with cross-functional teams to develop innovative products and services tailored to customer needs.
  • Analyzed sales data to identify trends and areas for improvement, leading to the implementation of successful action plans.
  • Led monthly team meetings to review performance metrics, address challenges, and celebrate successes as a cohesive unit.
  • Managed agency budget and finances, implementing cost-saving measures while maintaining a high level of service quality for clients.
  • Implemented targeted marketing campaigns to generate new business leads and increase market share within the region.
  • Streamlined internal processes to improve overall efficiency and reduce operating costs for the agency.
  • Networked and assisted county, state and federal government agencies.
  • Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
  • Approved staff hiring, termination, promotions and department transfers.
  • Conserved agency resources and minimized waste by accurately logging company property, supplies and equipment to avoid duplicative ordering.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Associate of Science - Criminal Justice

Asworth College
Atlanta
03.2011

Skills

  • Relationship Building
  • Operations Management
  • Staff Training
  • Sales Growth
  • Staff Development
  • Teamwork and Collaboration
  • Customer Service
  • Team Leadership
  • Decision-Making
  • Effective leader
  • Customer Service Management
  • Management Team Building

Certification

  • Licensed Recovery Agency Manager #MR3300001

Timeline

Recovery Agency Manager

Heat Recovery & Towing Inc.
02.2017 - Current

Associate of Science - Criminal Justice

Asworth College

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Ivonne Eire