Ivonne Gasca

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Designed specialty cakes for weddings, birthdays, and graduations.
• Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
• Kept work area safe and sanitized by washing utensils, tools, and countertops.
• Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.

• Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
• Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
• Improved bakery sales by creating innovative cake designs for holidays and special events.
• Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
• Verified accuracy of orders while meeting strict deadlines on producing completed products.
• Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
• Packaged and priced each product according to company pricing procedures.
• Managed material inventory and ordered new materials when needed.
• Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
• Decorated Type pastries and cakes using colorful icings and piping techniques.
• Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
• Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
• Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Helping costumer.

Packaging breads.

Pricing.

Organizing.

Stocking