Hi, I’m
Ivonne Guevara
Pearland,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Adept at customer service and staying client focused through conflict resolution. Exceptional customer service skills and accurate typing ability.
Overview
5
years of professional experience
Work History
Costco Wholesale Corp
Refund Clerk/Membership Clerk
10.2019 - Current
Job overview
- Performed duties per applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Quickly learns new skills and applies them to daily tasks, improving efficiency and productivity.
- Answered phone professionally and courteously.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements such as an organized system of documenting department policies for training purposes.
Education
Boston UniversityBoston, MA
Certificate from Legal Studies
05.2025
University of HoustonHouston, TX
Bachelor of Arts from Sociology And Economics
05.2020
University Overview
- Study Abroad- Italy and Greece: Race and Ethnicity in World Perspective
Skills
- Data Confidentiality
- Multitasking
- Effective Communication
- Attention to Detail
- Research and Analysis
- Conflict Resolution
- Active Listening
- Problem Solving
- Time Management
- Cultural Awareness
- Google Apps
- Microsoft Office
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Refund Clerk/Membership Clerk
Costco Wholesale Corp
10.2019 - Current
Boston University
Certificate from Legal Studies
University of Houston
Bachelor of Arts from Sociology And Economics
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