Ivonne Hernandez
Prunedale,USA
Overview
12
12
years of professional experience
Work History
Academy Manager
Bank of America
San Jose, CA
12.2022 - Current
- Oversee 25+ employees throughout their new hire learning experience
- Facilitates onboarding, core and upskill Academy programs, inclusive of delivering assessments, managing practice pods, call calibration sessions, practice sessions, and simulator workshops
- Identifies behavior and proficiency gaps, develops action plans, and coaches participants to ensure successful completion of training programs and achievement of milestones
- Ensures adherence to risk culture by enforcing internal and regulatory policies, procedures, and processes throughout new to role programs
- Participates in Line of Business (LOB) leadership routines and initiatives, providing stakeholders with feedback on teammate development and program updates
Relationship Manager
Bank of America
Scotts Valley, CA
01.2020 - 12.2022
- Conducted in-depth financial analysis to develop strategic recommendations
- Exceeded targets by implementing innovative client acquisition strategies, leading to substantial increase in new accounts and assets
- Fostered cross-functional partnerships to deliver comprehensive financial services
- Ensured compliance with financial regulations, safeguarding bank integrity and mitigating potential risks in all client interactions
Business Manager
Catholic Charities Diocese of Monterey
Monterey, CA
10.2018 - 12.2019
- Optimized financial operations through management of planned gifts, bill payments, and budgeting, enhancing overall fiscal efficiency
- Cultivated a high-performing team through effective supervision, constructive feedback, and targeted coaching, significantly boosting workplace efficiency
- Fostered partnerships with vendors and suppliers, while representing the parish at key events, strengthening community ties and expanding influence
- Revamped digital presence strategy, boosting social media engagement and website traffic by introducing interactive content, increasing online donations
District Sales Manager
Sprint Corporation
Gilroy, CA
05.2013 - 09.2018
- Led strategic vision for multiple locations, driving revenue growth and achieving sales targets while optimizing inventory and cash control measures
- Cultivated a high-performing team through targeted recruitment, comprehensive training programs, and regular performance evaluations
- Consistently surpassed sales goals through effective leadership and strategic business planning
Timeline
Academy Manager
Bank of America
12.2022 - Current
Relationship Manager
Bank of America
01.2020 - 12.2022
Business Manager
Catholic Charities Diocese of Monterey
10.2018 - 12.2019
District Sales Manager
Sprint Corporation
05.2013 - 09.2018
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