Ivonne Mangual Rosa
Kissimmee,United States
Summary
Versatile and dynamic, with a proven track record at Burlington, I excel in customer service and child development. Skilled in creating engaging displays and fostering positive learning environments, I leverage my Spanish language proficiency and teamwork abilities to enhance both retail and educational settings, achieving significant improvements in customer satisfaction and classroom engagement.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
Burlington
Kissimmee, FL
05.2018 - Current
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
- Tracked inventory levels throughout the day and restocked items as needed.
- Organized displays to attract customers and promote sales.
- Stocked shelves with merchandise according to company standards.
- Offered suggestions for additional items that may be of interest to customers.
- Handled customer complaints in a professional manner.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
Preschools Teacher Assistant
C.E.P.I Bilingual school
Aguadilla , PR
02.2016 - 09.2017
- Assisted preschool teachers with classroom activities, such as arts and crafts projects, storytelling time, and outdoor play.
- Helped to implement positive behavior management strategies in the classroom.
- Supervised children during lunchtime and snack time.
- Observed student behavior in order to identify any potential issues or concerns.
- Worked one-on-one with students to reinforce concepts taught by the teacher.
- Assisted in preparing materials for lessons and activities according to lesson plans provided by the teacher.
- Greeted parents and students at the start of each day and assisted them in getting settled into the classroom environment.
- Encouraged social interactions between children through cooperative play activities.
- Maintained a clean and orderly classroom environment throughout the day.
- Engaged children in conversations about topics related to their interests or current events.
- Assisted preschoolers with personal care needs.
- Monitored playground activities outdoors to ensure safety of all participants.
- Kept accurate records of attendance, daily notes on student progress and behavior.
- Collaborated closely with lead teachers on planning and implementing curriculum objectives.
- Supported lead teacher with daily classroom activities.
- Instructed and assisted students during craft activities.
Education
CNA Certificate of Training -
CNA Training, Inc
Orlando, FL04-2024
Pre-school Education
University of Turabo
Isabela, PR12-2016
GED -
Gallery Institution, Inc
Aguadilla, PR02-2008
Skills
- Customer Service
- Order Processing
- Display Setup
- Positive and professional
- Time Management
- Stocking and Receiving
- Child development knowledge
- Social-emotional learning
- Age-Appropriate Activities
- Positive Reinforcement
- Lesson Planning and Preparation
- Conflict Resolution
- Team building
- Self Motivation
- Spanish Language Proficiency
- Supervising Classroom Activities
- Time management abilities
- Teamwork and Collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Retail Sales Associate
Burlington
05.2018 - Current
Preschools Teacher Assistant
C.E.P.I Bilingual school
02.2016 - 09.2017
CNA Certificate of Training -
CNA Training, Inc
Pre-school Education
University of Turabo
GED -
Gallery Institution, Inc
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