Ivonne Manzanares
Albuquerque
Summary
- Ability to speak and write Spanish fluently
- Ability to multi-task in a business working environment
- Ability to maintain office file records up to date and confidential
- Provides professional customer service
- Obtains proper telephone etiquette
- Attention to detail is a must.
- Maintains a positive attitude always and is proactive
Overview
9
9
years of professional experience
Work History
Professional Telephone Interviewer
NORC University of Chicago
Albuquerque
06.2022 - Current
- Conducts Health Survey Interviews for adults, children and teens in the USA, Guam, Puerto Rico, Hawaii and Virgin Islands
- Health Surveys for Covid, Influenza, Tetanus, HPV and common day immunizations
- Medical Terminology used to gain cooperation of respondent
- Ability to use the accompanying software required for data collection
- Clarifies responses when necessary to entering correct data
- Keeps accurate and clear health records of all answers received
- Ability to sit and use a telephone headset, dial telephone numbers, use a computer keyboard and read verbatim of a standard-size computer monitor for up to four (4) hours or more continuously
- Gains cooperation of individuals in order to locate and/or talk to respondents, in order to complete the interview; includes being persuasive and appropriately assertive when dealing with reluctant respondents
Customer Service / Warranty / Admin Assist
Gardner Plumbing & Heating
05.2017 - 01.2025
- Responsible for starting up day office responsibilities: making sure daily scheduled work orders are all in order, confirmed and sent with appropriate job material needed, incoming calls, employee absences and that all employee and foreman questions and concerns are met about any warranty service work
- Responsible that all city or state inspections are scheduled on daily basis
- Responsible of keeping up all 50 employee time clock entries are accurate for payroll and year round vacation calendar is current
- Responsible for troubleshooting all heating & plumbing incoming warranty questions and concerns to home owners and related home builders
- Responsible for dispatching incoming emergency service calls to service tech
- Responsible for the accuracy of all outgoing mailed invoiced checks
- Responsible for generating quickbook service and billed invoices requesting PO's
- Translating in spanish between employee and office manager for all employees benefits: savings, bonuses, health insurance, 401K and pay advances
- Responsible for submitting 811 spot tickets online before you dig needed on a daily
Education
GED -
Albuquerque Job Corps
Albuquerque, NM01.1995
Certified Business Administrative Supportive Secretary - Diploma
Albuquerque Job Corps
Albuquerque, NMSkills
- Fax Machine
- Photocopiers
- Telephone conferencing
- Scanner
- General Office Equipment
- Word Processing
- Database Management
- Quick Books Basics
- Time Clock Basics
- Typing Speed: 45 WPM
- MS Office: Word
- MS Office: Excel
- MS Office: Outlook
Phone
cell, 505-488-1951
Timeline
Professional Telephone Interviewer
NORC University of Chicago
06.2022 - Current
Customer Service / Warranty / Admin Assist
Gardner Plumbing & Heating
05.2017 - 01.2025
GED -
Albuquerque Job Corps
Certified Business Administrative Supportive Secretary - Diploma
Albuquerque Job Corps