Ivonne Massa
Open House Grup Realty & Investments
Lawrenceville,GA
2027
years of professional experience
Results-driven Construction Manager with 20 years of experience leading renovations, turnkey, and property management operations across multi-family and single-family portfolios. Proven expertise in construction management, quality control, vendor procurement, budgeting, project delivery, and team leadership. Skilled at optimizing operational performance, controlling costs, developing vendor relationships, and ensuring projects are completed on time, within budget, and to the highest quality standards. Fluent in English and Spanish.
Work History
Regional Construction Manager, QC & Vendor Mgr.
5 Years 9 Months- Direct regional construction operations across Georgia and Texas markets.
- Lead Construction Managers, Project Coordinators, and Field Superintendents while monitoring project pipelines and delivery schedules.
- Oversee project budgets and renovation expenditures to ensure financial performance and quality standards are achieved.
- Review and approve change orders, ensuring pricing consistency and scope of work justification.
- Partner with vendor networks to maintain construction standards, policy compliance, and operational efficiency.
- Resolve escalated construction and field issues by collaborating with leadership and project teams.
- Train, mentor, and coach construction personnel on cost management, quality standards, and operational excellence.
- Conduct regular field audits, quality inspections, and SOW reviews across multiple markets.
- Support company-wide cost control initiatives, including bid standardization, unit pricing, and vendor agreements.
- Recruit, onboard, and develop vendor partnerships to support business growth and project demand.
- Maintain data integrity through operational software systems and reporting audits.
- Implement quality assurance programs to ensure safe, functional, and move-in-ready homes.
- Communicate project, policy, and process updates to leadership and operational teams.
- Support leadership in developing new initiatives and attracting high-performing talent.
Property Manager /Rehab Program Manager
- Coordinated daily property operations, including tenant relations, maintenance requests, and vendor scheduling.
- Managed lease administration, renewals, and occupancy documentation with accuracy and consistency.
- Inspected properties routinely to identify repair needs, safety concerns, and curb appeal opportunities.
- Resolved resident issues promptly, maintaining professional communication and service standards.
- Prepared operating reports, budgets, and expense records to support informed management decisions.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Property Manager /Multi-Site Property Manager
- Managed operations for multiple residential properties to ensure smooth functioning and resident satisfaction.
- Oversaw leasing performance, coordinated maintenance, and administered budget to enhance resident satisfaction and retention.
- Managed operations across multiple residential properties.
- Scheduled vendors, tracked work orders, and confirmed maintenance task completion to maintain property standards.
- Scheduled vendors, tracked work orders, and confirmed completion of maintenance tasks.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Education
Associate of Science - Business Management And Administration
Skills
Quality assurance
Cost Management
Vendor management
Team leadership
Process Improvement
Financial Oversight
Contract Management
Problem solving
Construction scheduling
Timeline
Regional Construction Manager, QC & Vendor Mgr.
Open House Grup Realty & Investments
01.2021 - 10.2026Read More
Property Manager /Rehab Program Manager
Redwood Construction
2016 - 2020Read More
Property Manager /Multi-Site Property Manager
JRK Property Holdings, Inc.
2011 - 2016Read More
Katherine Gibbs School of Business
Associate of Science from Business Management And Administration
Read More