Ivonne Monterrey
Newark,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Esthetician
Massage Envy Spa
Fremont
05.2024 - Current
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Assisted in the development of customized skin care regimens for clients.
- Developed a thorough understanding of available services by participating in training sessions.
Sales Lead
Massage Envy Spa
Fremont
10.2023 - Current
- Engaged with customers in a friendly manner and answered questions regarding our facility and membership programs.
- Identified opportunities to improve processes related to the sale of products or services.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Managed cash register operations using POS system and processed sales.
Student
Cinta Aveda Institute
San Jose, CA
03.2023 - 11.2023
- Analyze skin, using a magnifying lamp if needed to asses skin conditions
- Demonstrates how to cleanse and take care of skin, make skin care recommendation for home care regimen
- Preform basic extractions to remove comedos
- Stays aware of industry trends , products, research, and treatments
- Refers clients to medical professionals if there are serious skin conditions
- Conducts client consultation and keeps clients records up to date
Education
Esthetician License -
Cinta Aveda Institute
San Jose, CA11-2023
Skills
- Microdermabrasion treatments
- Outstanding client care
- Chemical facial peels
- Dermaplane
- Oxygenating Treatment
- Sanitization
- Barbicide certified
- Excellent team player
Certification
Esthetician License
Barbicide Certified
Languages
Spanish
Professional
Timeline
Esthetician
Massage Envy Spa
05.2024 - Current
Sales Lead
Massage Envy Spa
10.2023 - Current
Student
Cinta Aveda Institute
03.2023 - 11.2023
Esthetician License -
Cinta Aveda Institute
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