Ivonne Morales
Fort Worth
Summary
Results-driven Checker with 1 Dependable Checkout Operator with 1+ years of experience in retail settings. Possesses strong mathematical skills, excellent customer service skills, and the ability to handle multiple payment types. + years of experience in accurately verifying documents and inspecting goods. Proven ability to work quickly and effectively in a fast-paced environment. Experienced cashier with 1+ years of retail experience providing exceptional customer service, handling cash transactions and using point of sale systems. Energetic and dependable Server with a strong commitment to outstanding customer service. Skilled in providing excellent service to a wide range of customers, taking orders, and ensuring customer satisfaction.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier Wrapper
gorditas tia Norma
Fort Worth, Texas
05.2024 - Current
- Processed all transactions accurately and efficiently in accordance with established procedures.
- Assisted with the training and guidance of new cashiers.
- Ensured that all customers received a friendly checkout experience.
- Demonstrated ability to work independently and as part of a team.
- Organized and restocked the sales floor according to store standards.
- Answered customers' questions and addressed problems and complaints in person and via telephone.
- Ensured all items were properly priced and labeled.
- Maintained a professional attitude when dealing with customers.
- Processed returns and exchanges efficiently and effectively.
- Maintained an organized and clean work area.
- Followed food safety guidelines to prevent contamination.
- Handled customer complaints in a professional manner.
- Checked customer IDs to verify legal drinking age.
- Demonstrated ability to work in a fast-paced environment while adhering to all safety and sanitation regulations.
- Assisted in the preparation of food items according to recipes.
- Assisted in the preparation of food items.
Beauty Advisor
Sephora
Fort Worth, TX
06.2025 - 08.2025
- Provided personalized beauty consultations to clients, enhancing product selection and application techniques.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Cashier Wrapper
Flores Home Cooking
Fort Worth, Texas
05.2022 - 01.2024
- Assisted with the training and guidance of new cashiers.
- Demonstrated ability to work independently and as part of a team.
- Ensured that all customers received a friendly checkout experience.
- Processed all transactions accurately and efficiently in accordance with established procedures.
- Organized and restocked the sales floor according to store standards.
- Answered customers' questions and addressed problems and complaints in person and via telephone.
- Cross-sold additional products and services to customers.
- Followed all company protocols for cash handling, refunds, and customer service.
- Maintained a high level of accuracy in cash handling.
- Utilized strong problem solving and interpersonal skills to resolve customer complaints.
- Maintained a clean and organized work area.
- Ensured accuracy of orders and maintained product quality.
- Processed customer orders quickly and accurately.
- Conducted quality checks on products to ensure they met company standards.
- Ensured all equipment and areas were clean and sanitized throughout the shift.
Sales Associate
Footlocker.com Inc.
Fort Worth, Texas
10.2020 - 08.2023
- Shared product knowledge with customers, explaining the features, values, and benefits of each product.
- Drove sales by engaging customers with relevant product suggestions and sharing product knowledge.
- Recommended new products to customers, resulting in significant add-on business.
- Introduced promotions and related opportunities to customers, cross-selling products to increase purchase quantities.
- Worked with fellow associates to ensure asset protection standards were met on a consistent basis.
- Responsible for ensuring a positive customer experience and implementing loss prevention measures, processing multiple types of transactions.
- Trained new customer service and sales staff.
- Back stock and inventory.
- Conducted dynamic product presentations for prospective customers.
- Greeted customers in a friendly manner, responding to questions, boosting merchandise engagement and providing outstanding customer service.
- Greeted customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service.
- Enthusiastically engaged with customers to drive sales.
- Achieved personal sales and profitability goals by consistently and proactively engaging guests in company sales process procedures.
Host/Hostess
Chillis
Fort Worth, Texas
05.2019 - 10.2020
- Answered all questions regarding menu items, prices and availability.
- Completed all opening and closing duties as assigned by management.
- Adhered to all safety and sanitation regulations.
- Prepared and served alcoholic beverages in accordance with local laws.
- Verified reservations and seating arrangements.
- Provided menus and answered questions about menu items.
- Monitored dining room for cleanliness and appropriate table settings.
- Performed light cleaning duties as needed.
- Handled customer complaints in a polite and professional manner.
- Greeted guests in a friendly and professional manner, making sure to seat them in an efficient and timely manner.
- Monitored restaurant seating to ensure efficient seating arrangements.
- Responded promptly to customer requests and complaints.
- Assisted in training new staff members on restaurant policies and procedures.
- Coordinated with kitchen staff to ensure accuracy of orders.
- Maintained a professional and courteous demeanor at all times.
- Recommended menu items and specials to guests.
- Maintained a clean and organized work area.
- Provided customers with take-out orders in a timely manner.
- Worked closely with kitchen staff to ensure food was served in a timely manner.
Education
Associate Degree -
R.L Paschal High School
Fort Worth, TX05-2022
High School Diploma -
R.L Paschal High School
Fort Worth, TX05-2022
Bachelor of Science - Psychology
Oklahoma Wesleyan Univerisity
Bartlesville, OK05-2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Conflict resolution
- POS systems
- Daily reporting
- Clear communication
- Organizational growth
- Credit and cash transactions
Certification
phelebotomy student
Languages
Spanish: Native
english: Native
Timeline
Beauty Advisor
Sephora
06.2025 - 08.2025
Cashier Wrapper
gorditas tia Norma
05.2024 - Current
Cashier Wrapper
Flores Home Cooking
05.2022 - 01.2024
Sales Associate
Footlocker.com Inc.
10.2020 - 08.2023
Host/Hostess
Chillis
05.2019 - 10.2020
Associate Degree -
R.L Paschal High School
High School Diploma -
R.L Paschal High School
Bachelor of Science - Psychology
Oklahoma Wesleyan Univerisity
Activities And Honors
Collegiate Basketball Player at Oklahoma Wesleyan
Additional Information
Bilingual (spanish + English)