Ivonne Ortega
Pflugerville,TX
Summary
Dependable professional with a diverse background in driving and administrative support. Known for strong customer service and conflict resolution skills, contributing to improved passenger experiences and clinic operations.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Driver
Lyft
Austin, TX
08.2019 - Current
- Transported passengers safely to various destinations across the city.
- Ensured clean, well-functioning vehicle for safe and comfortable travel.
- Communicated effectively with passengers to ensure a pleasant ride experience.
- Delivered exceptional customer service by addressing passenger inquiries and concerns promptly.
- Assisted passengers with luggage and accessibility needs for seamless transitions.
- Monitored vehicle performance and reported maintenance issues promptly.
- Adhered to company policies and procedures related to safety and security standards.
Administrative Assistant
Howerton eye clinic
Austin, TX
08.2015 - 08.2018
- Managed patient scheduling and appointment confirmations for efficient clinic operations.
- Coordinated communication between staff and patients to enhance service delivery.
- Maintained organized patient records using electronic health record systems.
- Provided front desk support, greeting patients and addressing inquiries promptly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Education
Some College (No Degree) - Criminal Justice And Psychology
American International College
Springfield, MASkills
- Vehicle operation
- Customer service
- Customer engagement
- Conflict resolution
- Time management
Languages
English and Spanish
Professional
Certification
- Licensed cosmetologist
- CPR certified
- Osha30
Timeline
Driver
Lyft
08.2019 - Current
Administrative Assistant
Howerton eye clinic
08.2015 - 08.2018
Some College (No Degree) - Criminal Justice And Psychology
American International College